Bassett Furniture — Local services in Martinsville

Bassett has terrible customer service. I purchased a sectional from them in 2017. Paid around 5000 dollars for it. When it was delivered it looked nothing like what was in the show room. The recliner on left side had to be replaced after just a few weeks it was broken. Then I kept trying to deal with the person who sold it to me nothing was being done. The store I bought it from closed so I had to start dealing with the main Bassett office well it all balls down to where nothing can be done to fix my furniture. They told me to make a claim with guardsmans well I did. My claim got denied so because a claim was made I can’t even get a refund from guardsmans. Piece of advice don’t waste your money on guardsmans warranty. I paid 500.00 dollars plus tax and they won’t even help me. So I have furniture that looks...

I doubt I will ever buy from the Chandler AZ location again. So far after almost 4 months I have yet to receive the last piece of the order and only received the 2 lamps I fully paid for in Dec just a couple of weeks ago. The delivery of my $1600 rug was some driver throwing it up against my house as it was a rag doll not caring whether they damaged the stucco or the rug. I did receive another portion of my order about a month ago only to be told that they broke one of the pieces. That piece was reordered and now 2 months later I am still waiting on delivery. If I had know it would take a half of a year to get something even after it was paid in full I would have never done it. Buyer beware with this location or with Bassett as well. Really wanted to support American made but this...

I purchased furniture from Bassett 4.5 years ago. The accent chair that cost me $979 is now thread bare and there are holes in the seat. I was told that "normal" wear/tear is not covered on fabric after 1 year.

This is really disgusting. I did not buy a cheap chair. They are refusing to help me and told me that I could purchase and pay for the reupholstery of the chair myself.

How they do not stand by the quality of their product, is just completely disgusting. I purchased a couch from Crate and Barrel 14 years ago. The couch looks brand new.

Furniture isn't meant to be disposable and it is astounding that the company doesn't stand by their product. I cant afford to buy new furniture...