Alterations By Habiba — Local services in Maryland Heights

I took my wedding dress here to have several alterations including hemming, bustle, and the bust, chest, and underarms being altered to fit since it was way to big in those areas to be comfortable. I was quoted $900 to do all the alterations that were mentioned above and told it would take some time and I’d need 2 more fittings to get the top right. Which was no big deal since I want my dress to fit like a glove. Fast forward I get a text from her saying my dress is ready and to come pick it up. To my surprise when I get there the dress had only been hemmed and no alterations to the top had been done other than her throwing a few stitches in to secure my off the shoulder accessory straps which were done way too tight to the point I could not lift my arms up. I made my concerns know, in which her response was to take out a few sections of ribbing to “make the dress more comfortable” in her words which did absolutely nothing to allow the dress to fit properly in the bust or chest. It was still sitting a good 3 inches off of my chest and any time I leaned forward or moved the dress would slide down or show everything. After going back and forth about this she continued to tell me that no alterations could be done because of how the tailor made the dress and I just needed to get double sided tape and tape the dress to my chest to prevent it from falling forward or slipping down. I’m extremely disappointed that her solution to something she quoted me for and told me she could do was to “just tape it”. I paid $900 to her for services she didn’t provide half of and I ended up taking my dress to 2 other seamstresses in the area that both walked me through the alterations that needed to be done to my dress and informed me that my dress COULD be altered in the chest and underarms to fit how it’s supposed to. They reassured me that “tapping it”, which didn’t even work, was not my only solution. So, now I’m having to pay someone else additional money to finish something Habiba told me she could do, quoted me for, and held my dress until the remaining balance was paid for work she didn’t even do. If you have a wedding dress needing alterations I would not recommend her. She does not take your concerns seriously and will charge for services she never...

I will never go here again and would never recommend anyone to send their clothes here. I came into Habiba’s store to get a maid of honor dress altered. I went in on a Saturday morning and she told me it’ll be ready in a few days. She explained to me what she’d alter and I explained to her how I wanted my dress to fit. Obviously, how I wanted my dress to fit did not matter to her because she only made the alterations that she felt were necessary. When I came to try on my altered dress, it was still too big. When I explained to her that this is not what we agreed upon, she grew irritable and started demanding her money and asking me to go since I was not satisfied. She started yelling aggressively in another language that I did not understand, which made me feel very uncomfortable and threatened. She kept going back and forth with me about how I wanted my dress to fit. She did not make me feel valued as a customer and she did not alter my dress correctly. I would not recommend this business to anyone!

Since I can’t reply to the comment of the owner, I will add here. She did not “kindly” ask me to fix my dress. She said “give it to me, I’ll do it in 5 minutes”. That was not kind, it was very dismissive. What I needed to be done to my dress would not have taken 5 minutes. The alterations that I requested for my dress was not going to cause it to lose its integrity. Furthermore, she should not have agreed to what I requested if she was going refuse to do what I needed to be done. Why would I leave my dress with someone who clearly did not value me as a customer from the beginning? Regardless of her years of experience, she did not take care of my consumer needs. She did not even take my measurements or pin my dress in the places that I wanted it to be altered. She altered my dress to HER own liking. When I flipped my dress inside out, there was not even any additional stitching. And since you mentioned size, my dress was going from a large to a medium. Not an XXL to a small. She should have just told me she did not know how to alter my dress. 30 years of experience should also come with 30 years of customer...

I had a wedding gown altered. Was a zipper back & needed a corset back along with a hem on the front only. I was charged $300. The hem was not even & still too long so I stepped on the front of the dress & had to hold it up when I walked. Also she didn't even sew the modesty panel in other than just a top corner. I used my own string. I've price checked around after the fact & found better prices, especially for sub par work. I do not recommend her service. I feel like i was ripped off. I shouldn't have to haggle to get good service at a fair price. In Response You knew I was picking up my dress the day before my wedding. I didn't try it on at that time since there would have been no time to fix anyway. The hem was done according to your measurements as you pinned the bottom when i came with shoes. It was not even, was longer on the left. Your original quote included you replacing the bottom lace fringe after the hem but when i said you didn't have to, you didn't change the price. You showed me dresses you had added a corset to & they had the panel fully sewn all the way down the right side yet mine was not. You also said You charged that woman 180. You did very basic work that was not worth the money. All that was done was adding the loops for the string (which was mine already) attaching the panel at one corner & a basic hem on only the front of the dress. How is that 300 worth of work? And because i was polite when i left your shop does not mean i was a satisfied customer. While I was there another customer was negotiating price for his graduation robe. Like i said before, I do not feel like I should have to argue & haggle to get quality work at a fair price. My 10 yr old daughter could have done what you did. I want others to know what to expect. There's a review on yellow pages from another dissatisfied customer saying the exact same thing I am. As a customer, please shop around...