Encore Home Furnishings — Local services in McMinnville

First off, in-store experience: Fabulous. Very helpful, very no-pressure staff. We asked a ton of questions, and our salesman was incredibly helpful. He ran into the warehouse several times to check on product for us--the one in the store had a bit of damage, and he was kind enough to go out an inspect the warehouse stock to be sure it was perfect before we purchased. Second, home delivery experience: SERIOUSLY fabulous. I've never had more polite, careful delivery guys. I'll explain, but we've had two deliveries. The first delivery was done by Kyle and Nathan on a weekend. They managed to get an entire bedroom set with two dressers, king bed, nightstands up my staircase and not hit a dang thing--honestly, it's a tight-ish corner and it's the first time I haven't cringed when someone brought something up the stairs. They set everything up perfectly, and called me up to inspect. It was then we noticed there was a mix-up with the dresser. It could've been a big deal, but it wasn't at all. These guys were super professional. Worked out a solution after calling their manager, and life goes on. At any rate, they left the mix-up dresser with me (seriously, who does that? It was awesome to have something to store my clothes in until the next delivery), and Encore kept in constant communication and was incredibly awesome about the whole thing. Next delivery, not too much later: Kyle and Rejo (? Not sure, can't quite read the name) were just as super as the first time around. No damage, set-up was flawless. We'll buy from Encore again in a heartbeat. Probably the best furniture purchasing experience I've ever had, and I've purchased quite a bit of furniture. My husband would say the same. Thanks guys--keep up the...

Like so many recent reviewers, I had to write a positive review of Encore Home Furnishings because of the excellent experience I had working with them. I went into find a very specific type of bed that, while extremely popular, seems to be uncommon for furniture stores to carry. I think encore was my sixth or seventh furniture store in a week trying to find what I needed on a tight timeline. First of all, the store is amazing. It’s full of furniture for every style and decor. The prices are excellent, the discount color cards are an added bonus, and there is a wide selection that fits every style. Other furniture stores are full of dated and cheap products (like, I was shocked at how hard it was to find things made with real wood in other stores.) Encore had so many options for every taste. The big reason I wanted to write this review though, is how stellar their delivery team is. I had two younger guys arrive to my house two minutes before our scheduled delivery time. They were efficient, wore their masks, and were just generally very helpful. They were kind and they took great care of assembling this bed in record time. I tipped them and would suggest you do too for such service!

It was a huge bonus that my delivery fee from McMinnville to Beaverton was so affordable. I didn’t know about the colored tag discounts, so when all was said and done, I saved money WITH delivery. All around stoked for have found this store. I’ve already sent a friend their direction who purchased something from them and had a great experience as well. Highly, highly...

terrible service. They sold me a great looking bedframe but failed to even give me new bolts (ones I got were rusty), the screws for the bed slats came in a cheap sandwich bag and weren’t even long enough to secure into the frame, the center legs given aren’t even long enough to touch the ground from being installed in the middle plus they are different colors and not even the right legs I don’t think. They don’t even secure to the center slat property. Absolute terrible outcome to building a bed, they give me junk for hardware, and all in a cheap sandwich bag.

All in all nothing was of use, and after a few attempts to make it work, I will be contacting them tomorrow and ask them to make it right. I build million dollar HVACS for a living, so this isn’t me not knowing how to read the terrible instructions given, or not knowing how to use simple construction problem solving.

I have a pregnant girlfriend who doesn’t need to be using a poorly rigged bedframe. Very...