FEBE — Local services in Metairie

I recently ordered a dress from Febe Clothing, and I was initially excited about my purchase. However, the experience quickly took a disappointing turn. Unfortunately, the dress was too big for me, so I reached out to their customer service to request an exchange for a different size that is in stock.

This is where things went downhill. I was informed that since the item was categorized as a "final sale," there was nothing they could do to assist me with an exchange. I understand that final sales often come with certain restrictions, but I was unaware of this policy at the time of my purchase. The only place that mentioned it was in their policies, which I didn't notice while ordering.

The lack of transparency in conveying this information is frustrating, and it reflects poorly on their customer service. Instead of accommodating my request or at least providing a solution, I was met with a rather dismissive response.

Overall, my experience with Febe Clothing has been disappointing. While the dress itself was nice, the lack of reasonable return and exchange options, coupled with poor customer service, makes it hard for me to recommend them. Be cautious if you're considering purchasing from them, especially with items that are potentially final sale. Customer service should be a priority for any clothing brand, and sadly, Febe Clothing fell short in that...

I just received my dress. I searched on Internet for this dress, since out of stock at local store. There are TWO versions of this dress. One with blue buttons and one with black. FEBE was only place with blue button dress. I received the one with black buttons. Ugh. Photo on their website had blue button version. No worries, I thought..I’ll return and suck up return cost. NOTE: you can NOT return. Can only get store credit. And can not return sale items. (I did search FEBE website for this info. Gave up the search). Here’s the kicker: Saks Fifth ave has this (black button) dress for $200 . I could have saved almost $200 if I’d known what would transpire. Again UGH. And here’s the straw that forced this review. The tags were ON but it was SO wrinkled and very clearly pre-worn. There was an overwhelming bad perfume/BO smell. I’m stuck with it. Sorry FEBE. But can you do better than...

Purchased a dress from them online. When I received it the quality was EXTREMELY low. I am a novice seamstress and I could have done a better job. The fabric was so thin that it did not hold its shape or lay nice whatsoever - it was like tissue paper. There were strings hanging throughout the seams and several seams that didn't even line up. I sent several pictures and asked the company for a refund. They offered me 4.00 return. I will absolutely NEVER order from this company again. The dresses appear one way online, and completely different in person. There may be good options, but you won't know until you've already received it and good luck with their customer service. Not...