Cinergy's Extreme Escape Room - Midland — Local services in Midland

We went and tried the ‘Haunted’ room. The instructions that were given to us were clear. We started to solve the room… and within 11 minutes, the workers had to come in twice, once because a key popped out of a picture before it was supposed to, and the second time because we were supposed to have already solved a lock on a drawer, that we had no way to solve. The worker came in and admitted to us, that the room was not reset properly, so she just unlocked the desk drawer for us. She was really sweet and genuinely was trying to help us. We continued working on the room, and about 20 minutes in, two other workers (not the same one who walked us into the room and helped us at 11 minutes) came in and shut our game down completely. They told us that someone stuck their fingers into a hole in one of the doors before we were supposed to and it tripped the whole game, so we were unable to continue. The workers who came in and told us that our game was over as it was no longer able to be solved, were extremely rude. We tried to tell them that no one was in the room where supposedly we tripped the whole game, and tried to ask them which person tripped it. They wouldn’t answer us and simply kept repeating “we saw them do it on the camera”. I didn’t think it was that big of a deal for them to simply tell us who they saw ‘trip the game’… but they refused to answer us. We know we didn’t trip the game, because no one was in the room that they said was where the game was tripped. We ended up getting a full refund for the room, which was nice. But also, just sort of seemed that nothing in the room worked, and if it did, it simply wasn’t reset correctly as the first worker directly told us. Overall, it was a terrible experience. We have been to many different escape rooms, and never had so many problems in one. We had two people with us who were doing their first escape room, and it left a bad taste in their mouths for an activity that our family...

My dad and I went a couple days ago and did the Diamond Heist room. The attendant was really sweet, and the room itself was fun to solve, except that they hamstrung us on at least 2 points. At one point you have to put a code in a safe, and the way you get that code is highly likely to result in errors. That wouldn’t be a huge deal except for the fact the safe locks you out after a few wrong tries, and you have no way of knowing how long it will continue to be locked. So if you go back and try to put in another try too early, it will lock again. We wasted probably 5-7 minutes before the attendant finally came in and manually unlocked the safe for us to be able to continue. Then when we got to a part where you’re supposed to use a black light to find the next clue, the flashlight they provided had such weak batteries it was essentially dead. We again spent 5-7 minutes trying to figure out what to do since SURELY they wouldn’t give you a tool that doesn’t work to find the next clue… right?? Unfortunately, that was in fact what happened. When time ran out and the attendant came in to tell us we failed, we asked what we were supposed to do. He tried to shine the light where the clue was, and realized it wasn’t showing anything. He sheepishly said there wasn’t anything he could do about it, but that he recommended another room the next time we came. I’m not sure I’m gonna go back and spend another $50 just to fail when I’m not given the right tools to complete the game.

Edited to add that when the owner commented below to email them to resolve this, I did, but I never received a reply. The email was sent to Cinergy on 1/27/22 and it...

During my recent visit to an escape room venue for the "Hunted" session, I had a mix of enjoyable and challenging moments, but also encountered some disappointments.

Jay, one of the staff members, stood out with his exceptional friendliness and knowledge. However, another staff member lacked professionalism and respect.

The escape room itself was well-constructed, featuring intriguing twists and challenging puzzles that provided a thrilling sense of accomplishment upon our successful escape. However, there were issues with certain mechanical parts not functioning properly, slightly impacting the overall experience.

After completing the room, a staff member mentioned their presence was to prevent us from taking any locks or keys with us on our way out. This comment left us disappointed rather than celebrating our victory.

Considering these experiences, I believe a 1-star rating is warranted, as there are areas in need of...