Acqua Recovery & Addiction Treatment Center — Local services in Midway

This was the first rehab I’ve attended. I went to this rehab at the beginning of 9-2022 based off a personal reference from someone who previously attended years before. My experience was overall emotionally horrendous and the ways I observed specifically two counselors and the ways they interacted with people was not ok. The ways they spoke to the group, I noticed the words and communication they used and it was so demeaning. You have a group of people seeking help but along with that, I think such an important and intricate part of recovery is being in an environment that shows and teaches healthy ways of communication and interacting with others. I noticed the communication skills of staff and how it felt that we were spoken down to, spoken to as though we were less than children and I would never even speak or communicate with a child the ways certain staff addressed us. I have Crohn’s disease and had been through a 2 year period of dying. This was my main concern going into treatment that I would have the physical support of food my body can accept to continue to live and thrive. The rest, I trusted my closest support and chose to place myself in this environment. I did not have food choices. I talked with the chefs 3 separate times asking and striving to educate them in the foods I needed. The basic food requirements for the others that were there with me were not met. Many times, multiple people were still hungry after eating. The morning sustenance was beyond less than needed. There were very few options on hand and I watched many people not getting the dietary requirements needed just to start a positive and conducive day. I lost 7 pounds within one week of being at Aqua and the therapist I was designated to, after speaking with her one on one for 1 hour, and despite my continual actions I took to eat, she chose to tell me that I have an eating disorder and she was referring me to me to somewhere else. Aqua was horribly understaffed along with not providing almost all of the things represented on their website. This was the number one thing during my time there that I verbally heard from from so many there, what they saw represented and why they chose to go to Acqua did not exist anymore. I have never written a review on anything, I choose to stay quiet and stay safe within my own little world. It’s taken me almost a year and a half of recovery and growth to write this review. I understand that many others have had a positive experience and I recognize this. My personal experience, the experiences I observed and was personally told to by others there, was less than desirable. I would never refer even my worst enemy to Acqua, let alone someone I love and care for. There were so many areas that were beyond less than to be desired. After months of researching and putting myself out there again, I went to Pinnacle Recovery.. They were beyond amazing and my experience there aided so much in my recovery- mentally, emotionally, physically. Acqua remains and is one of the main things among others in my life of not being heard, not being seen, not being addressed as a human being should be. I would never go back...

I went to this place thinking they would help me with some issues going on in my life, I told them before I ever got there that I did not have a drug addiction and they still accepted me. When I arrived (keep in mind there was really no turning back by this point since I had flown across America to get there) they told me I couldn't take Adderall, a medication I had taken since I was 6 years old and that I had taken as prescribed since that time and had never abused it. I literally didn't know what it felt like to be off of it! 14 years later I'm being expected to go off a medication cold turkey that is known to have major withdraw consequences. I was going into the doctors office telling the doctor I felt like dying and I was lashing out and angry. They did nothing to help me! The entire time I was there I found myself self-destructing. I was breaking rules, yelling at staff,and making impulsive decisions that someone should have been able to talk to me about. I ruined myself while I was at this rehab, their doctor ought to be fired for malpractice! Similar to another review I saw, my therapist aided me in ganging up on my fiancé and breaking up with her over the phone, something that I would have never part taken in if I wasn't withdrawing and it is shameful that my therapist was ok with this when I had told her just two weeks before that we were getting married. Additionally, I engaged with a female patient, definitely among the worst things I've ever done in my life, and definitely something that should have been prevented. Acqua was suppose to be watching me, how could they let me do this! The whole point of rehab is to get off drugs safely, they weren't suppose to take me off a medication I've been taking since I was 6 and let me self destruct! How was my stay at Acqua in any way SAFE! The staff is extremely unprofessional. I've been trying to give feedback for the past 2 months and I am promised every time they will get back to me and...

This place really saved my life! I started off at detox thinking that I was only going to detox for seven days and then Andrea who works at Acqua came into see me and had talked me into going into treatment their. She is such an amazing woman and so kind I knew I was making the right choice she really cared. This was one of the best choices I have ever made in my life! They truly saved me and helped me find the underlying issues with my addiction. their staff there is amazing and the therapists are so welcoming and truly helped me with my every day struggles! I know I’m not easy to deal with and going in there I wasn’t the easiest to deal with either but they always talked to me and helped me through every situation and helped me with all my struggles. Staying there is amazing they truly take care of you and make sure your needs are met. Everyone there even all my peers were so amazing! It was nice to go to a place where everyone actually gets along. Going here I found my faith in my higher power again. They helped me to overcome so many obstacles in my life. With the tools and knowledge they taught me I know staying sober won’t be so bad some days will be hard but I know I can always contact them and go to meetings. I used to complain that the days were so long but now I really appreciate every single class,na/aa meeting, rec therapy and all other activities we did. I really have found a new family in Acqua! I will continue to go to the meetings over there and stay involved! Thank you so much Acqua and all the staff you guys truly changed my life and dealing with me is a big struggle so I appreciate all of you for being very patient with me! Each and every one of you had a significant part in my change and road to recovery! I look forward to being a part of this family! I can now be the mom and woman I’m supposed to be! words can’t describe how thankful I am for each and everyone of you thank...