Milford Chrysler Dodge Jeep Ram — Local services in Milford Township

Would give 0 if I could. I will start by saying how disappointing it is to even write this review. I have been a lifelong Chrysler Dodge Ram Jeep owner starting in my teens with a Dodge Omni, a Dodge Shadow and then about 12 Ram Trucks just myself as well as having purchased other (now Stellantis) vehicles such as Jeeps, etc., for my family. We were Dodge/Ram/Jeep lifelong people. Until now. First, of this dealership, I was sold a 2025 Ram Bighorn/Longhorn edition 1500 etorque with the Pentastar engine, almost 70k, with discounts being offered. Big mistake. Should have known when i test drove it then came back the next day to buy it and the battery was dead. But, I believed the salesman when he said someone probably left a light on. (I know better now). Immediately upon signing the paperwork and driving home the Truck began malfunctioning. Auto high beams shut themselves off and no longer worked half way through the 30 minute drive home. The audio started going in and out. The entire UConnect system began malfunctioning. Every time i btought the truck in (and its been in a dozen times and still doesnt work) the service center service writer Casey was just nasty, condescending, didnt listen, just defensive, had attitude every time I was forced to bring this truck back in, like I was a problem and not the Truck I was sold and expect to function. Just pure attitude. They refused to provide loaners, they were actually nasty to me because I had the nerve to not be happy that I was sold a Truck that still, 5 months later, that has not been repaired. I was just told (with a check engine light still ON and malfunctions almost daily) that they can't do anything. They're annoyed to have to service my truck under their warranty and now they just say theres nothing they can do! Even though they admit there's an electrical problem (among other problems), they just refuse to repair my vehicle. The check engine light is now on as well, they scanned it, came up with 6 stored codes for more than this, but cylinder misfires, transmission problem, electrical problems, UConnect problem, yet I'm told 'there's nothing they can do'. Only because I opened a buyback case with Chrysler did they attempt to fix it at all, unsuccessfully. The service writer at first refused to even look at my videos to show what was happening. I moved here just recently and purchased the truck locally believing I would like to do business with locals, big mistake. As I've lived here now 6 months, all I have heard since from others as well was that this dealership is terrible (I certainly agree) but unfortunately too late to save myself. I would never do business with these people again and I'm sad to say that Stellantis does not stand behind their products. I had to hire a lawyer. The quality of Ram Trucks, it's not the Ram of the past. I can't believe that after they are going to be forced to return my money (which I know they will as I continue to take time and date stamped videos of the many malfunctions of a brand new vehicle with 2400 miles on it) that a lifelong customer who has loved Ram trucks, wouldn't take one now for free. I originally just wanted what i psid 70k for, a Truck that worked but not now. Stay away from this dealership, and Ram. Look around if you go there, no customers. The place is empty except for service. I now know why. I was told go to Port Jervis for service, they're much better. I'm going to find out. Also, working with salesman i asked them to throw in the rubber mats, he said yes. When I sat down to sign when it came to the 'we owe' i asked about the mats, he said no. So, they lie as well. I should have walked out then. When a salesman says they'll do something, they should keep their word. A lifelong Ram owner, I'll be looking at GM's now and I think its terrible I will no longer drive a Truck I loved my...

We have purchased 3 vehicles from Milford Chrysler that we still own. I purchased another jeep wrangler unlimited from an individual that unfortunately ended up needing new heads. I usually do all my own mechanical work but had no time to do this project. Milford Chrysler gave me the best price to do the work and I had it towed in for the work which they confirmed it needed heads. This was not a cheap fix by any stretch. The jeep was good for a little while after I picked it up. Then started having same issues engine getting to hot hearing water rushing through the dash on startup. All the same issues I had before. I took it back several times and was told the computer did not read any high temps but then why does my water temp come up a little past normal and my engine fan never shut off once the temp comes up. Then also the coolant tank fills up to top when running and does not go back into radiator when it cools down. I was told there was air in the system that had to work out after I first mechanic said there was nothing wrong. The sound of the air in the system was confirmed by the service manager on a different occasions. On one occasion I was smelling coolant I was told when I bought for this complaint that it needed a water pump gasket. This is something I can do myself but since Milford did the head work I had them do the work also not cheap. It had been back several more times still same issue saying it's air. Finally had enough of refilling radiator 2 times a day from the over flow brought it back. It sat for a week again and was told it was looked at by a class a mechanic that they now have and the it needs a new motor. They gave me a price of $10,000 to replace the motor and that was with a discount on labor of half price because they felt bad. Are you kidding me. Charging me list price on the motor and still making a mint on labor. This is completely unacceptable. I will never buy any vehicles or have any service done by Milford Chrysler. We still have free oil changes to use on the new vehicle we got and we will not be using that either. I will be purchasing a new engine and installing it myself. Unfortunately I can't give a 0 as a rating but that what...

Wow start to finish… It amazing. Agents were friendly, patient, informative. They made me feel like I was in good hands. They troubleshooted my situation with easy and professionalism. I was literally in shock that they took the time to help me in such a quick manner.Also as I sat in the waiting room the receptionist came in with bags of fruit so we could snack on health food. It blew me over like a feather. I reflected on a situation that happened in Nyc. I was in Long Island, my car over heated so I pulled over to a local mechanic that by the way was excellent in trying to help me. Unfortunately my car was still under manufacture s warranty so I had to have my car towed to the nearest Jeep dealership. That was not an easy task. Every where I called no one could take my car right away specially because I didnt buy the car there. Finally I found a dealership that would take the car 3 days later.. The local mechanic was nice enough to keep the car until a tow would pick it up. So 3 days later my car was towed to A dealership in Levittown, My. Service appoinment was for Thursday at 9:00. So on Saturday I called to see the status of my car. I was told by a receptionist that my car was in the parking lot and was waiting to go in the cue. ( whatever that means) on Monday and they could not guarantee that it would be diagnosed that day. So Tuesday I get a call that the car was diagnosed ( they were told previously it needed a water pump) so we had to Play the game. Finally on Tuesday late afternoon my car was ready. In the meantime I was without a car because they could not give me a loaner because I didnt buy the car there. I could call a 1800 number to see if I qualify for a rental reimbursement. After I rent the car and submit my request they would send it to review and maybe they would reimburse me. That day I swore never again to buy An american made car. They are not reliable as foreign cars. Thankfully you in Milford rescued me. Im so ever grateful to you and Mike who was so amazing to me, he and the rest of the staff restored my...