Millington Family YMCA — Local services in Millington

I have an autoimmune connective tissue disease. It causes pain in my joints and muscles. I was hoping to use the pool for some less painful movement. I can not swim as well as I used to, get tired easily, and walking on the pool floor is as painful as walking on land. I am 5' 7". I was hoping I could wear a life jacket and move between the depths of 4'6"-6'6". I was told this is not allowed, even if I have a disability. They will not accommodate me. If I wear a jacket, I must stay in the 3'6", which is just too shallow. The woman at the front desk stated she has mobility issues, so I should be fine in the shallow end. On top of their inability for compassion, the YMCA will charge us another $80 on September 1st because we found all this out on August 5th. I'd already swam there in the jacket 4 times prior. They are not the same organization that allowed accommodations for my grandfather with...

The facility and equipment needs to be updated. This YMCA is very small compared to the Collierville, Downtown and Cordova location. The amount of equipment they have is limited because its such a small facility...

They have an older mean female receptionist up front (seems like she hates her job). She doesn't smile or anything, just an unpleasant experience to deal with her. However, there is two additional substitute receptionists (younger male and female) always SUPER nice to everyone. They have excellent...

Edit: They resolved the issue and showed compassion and understanding while doing so.

It's a good facility, but they keep flagging my account and keep pulling unnecessary background checks despite my background being clean. How was I able to come in almost everyday for a month and BAM! all of a sudden need another backgorund check? And every time they flag, they force you not to use the facility until the flag is off. HOW BOGUS!!!! But they have NO ISSUE taking the monthly fee out of...