Xtreme Machines — Local services in Millstone Township

Brought my bike for a stator to be replaced which was a 2 hr job they held my bike for around 3 months, they kept telling me it was gonna be done but they would always push it week after week. Customer service was nice so no blame to them but the service department for a 2 hr job to take 3 months? not only that but $1100 for a stator replacement was definitely on the higher end, I also mentioned twice about checking my taillight and they just forgot I guess, I am not one to usually complain but again $1100 for a 2 hr job and 3 months for a 2 hr job is a lot. Took them 3 weeks to just diagnose it. Good work but be prepared to have your bike there for a while and pay a lot.

Response to the reply: Yes everything you said was correct and did happen but why leave out some important details 1.) I complained about a rattling noise, I was told that there was no noise and all I needed was a stator it wasn't till weeks after that you guys found metal shavings which should have been found in the diagnosis 2.) I bought my own parts because you guys were charging me $600+ for the stator and the voltage regulator and all though that might not be your fault and Triumphs which I understand I was not comfortable to drop that money on a Stator and voltage regulator. EITHER WAY that voltage regulator came within the week and I dropped it off within the week 3.) "You had to think about the repairs" I told you guys within 3 days I wanted to do the repairs so don't exaggerate like I was sitting on it for to long 4.) Lets not forget now you had to order the gasket cover because I didn't get one which is my fault and understandable but wait... after that came in which took a week you guys didn't have two screws you needed to order so that took another week. So you guys are openly saying it took you 3 months to Diagnose the bike, get parts, and flush out metal shavings and do a oil change, 3 months! I find it crazy that a dealership of this popularity can't take accountability for there wrongs and instead reply to every negative review with a passive aggressive response. Look at my profile I don't give reviews. Genuinely don't understand how you can't accept how it took longer then it should when I had most of customer service apologizing for how long it was taking without me saying anything. ON PAPER "DIAG RUNABILITY ISSUE" 1.5 Hrs "DROPPING OIL PAN" 1 HR 2.5 hrs in total and for the benefit of the doubt ill add another hour so again openly you're replying to me passive aggressively when all I did was call out how it took you 3 months for...

I've been buying all my gear here for years, tracksuit, jacket, helmet, boots, gloves, ect. Recently purchased my first offroad bike from here. My sales rep Jack was great. A real friendly guy who was knowledgeable about the bike I wanted to buy and the type of riding I was interested in. Even after I bought the bike he reached out to me a couple of times to see how I was enjoying the bike. My experience with Jack was 10 out of 10. The service department here is an absolute joke. The service rep I dealt with had zero ability to interact with a customer with any level of professionalism or curiosity. I took my bike in for the first 600 mile service which I really didn't want to do because I service all my bikes myself. The only reason I brought it in was because when I bought the bike I was told "even though you do all your own work it's still a good idea to have us do the first service incase of any warranty issues the manufacturer wants to see that a dealership did the service and it won't cost you anything". When I brought the bike in I wasn't told the price for the service until it was done. I was handed a blank pice of paper with a line for my signature which I signed. I was stupid and assumed the signature was me giving consent for the dealership to work on my bike. I didn't flip the paper over which did have the price because I was told the first service was at no cost. I'm sure the service rep didn't do this as a trick but it's extremely unprofessional. The guy should have handed me the paper showing me the front page, explain what the prices are and ask me to sign it on the back. I spoke to the service manager when I found out the price. The guy came over, didn't even introduce himself. I introduced myself and briefly explained the situation and his response was "yea I know there's nothing I can do the works been done". The issue here isn't even the money. I've spent plenty of money here but when your blindsided for the price of a 600 mile service that I didn't even want it's kind of a slap in the face. And there response made it painfully obvious they would rather lose me as a customer then try to make the situation right. It's such a shame because I'd rather support a local business then shop online but these guys made it clear that even though I've spent thousands on gear and bikes and plan on buying all new off road gear and tires here for the new bike they couldn't care less. The $200+ that they got for the service was more important then...

Here's my history with Xtreme, do with it what you will:

1. Mar 2011: Brought my Suzuki in for a new tire, new battery and a carb cleaning. They charged me $1400 and installed a used battery I had to replace 2 months later.

2. Feb 2012: Contacted sales about buying a Triumph. Salesman promised to call me as soon as the model I wanted came in. He never called; the bike was still there in the showroom as of last summer. I bought my Triumph in Philadelphia and enjoyed every minute of it.

3. Aug 2012: Went to purchase new boots and a bunch of other accessories, totaling $450. It was late on a Saturday and the "sales professionals" pretty much refused to help me as they discussed movies for ten minutes before apologizing that the store was now closed.

4. Today: Called the service department to bring my bike in for some minor work. The "service manager" answered my first question by saying "two weeks." I asked him to verify the lead time, and his only answer was "what's your last name?" We played this silly little game 4 times before I said "look, it's a simple question, you're telling me your lead time is 2 weeks, right?" He confirmed that as rudely as possible and I terminated the call.

If you want a service department you can't trust, salesmen who don't care about your business, and a staff that is more than willing to treat you like the piece of garbage they think you are, then Xtreme Machines is for you! If however, you have a shred of dignity and care about where you spend your money, you need to make better life choices than dropping any coin whatsoever...