Beth Israel Deaconess Hospital–Milton ent — Local services in Milton

I was here for a day surgery and I feel I just have to express the amazing care and kindness that was bestowed upon me from the moment I walked in the door. The young girl at the desk said hello and asked how she could help and I told her why I was there she took my temperature and pointed to where I needed to go while give me a gentle "good luck, you'll do just fine!" I walk to the surgery section of the hospital crying. I was scared! The next women immediately said "your going to be ok dont worry we will take care of you" I didn't even tell her my name yet! She cared more for my tears and my fears than the information she needed to get at the time. I said thank you and told her my name and the information she needed. I sat down waiting to be called still crying. (I'm a big baby I know) she came behind her desk and walked over to me and continued to talk to me tell me it was all going to be ok and we talked about our kids and she distracted me with happy conversations and I finally stopped crying. I was called and she wished me good luck. I was seen by 5 nurses all together. The first that led me to my room and pointed out all of the things I needed to put on and/or do and guided me through it all, took my vitals and ask how I was feeling. She said" you won't remember a thing and you will wake up so much happier." The next nurse came in and took my information and explained everything thay was going to happen and also examined how happy I was going to be and that I had nothing to worry about. An anesthesiologist stopped by to ask the questions to finish the paperwork with such a fun and happy tone which made me feel so comfortable while he explained the possible risks he followed it up by assuring me it was so very rare and that they were going to take the best of care of me.. The next 2 nurses were the anethesiologist and another nurse and both explained they were going to be here with my until the end and I was in good hands. They emitted happiness which made me happy. Even under the masks I could see their smiles and loving faces. They told me I was getting some happy medicine and that they were not leaving me and I was out like a light. I woke up to my second nurse fixing my garments and asking what she could get me which she got immediately. She brought me out to the car and after talking about my boys wanted to say hello to them which I was happy to see! I cannot say enough good things about these nurses and staff. The cleanliness of the hospital as well. They were all nurses that turned into covid-19 nurses over night back in March and April and successfully and seamlessly returned to their norm and did it all with the utmost care! I hate that this hospital has such a low rating because these nurses and staff are some of the kindest ant most caring people I have ever encountered. Thank you all for...

Been here a few times since I live in the same city. Every single time is followed up with extreme wait times (understandable), and horrible treatment. This will be the last.

Not that I am pulling a race card but as an Asian male I do not feel welcomed.

Came to the ED today to follow up regarding severe headaches I’ve been experiencing for a week. Arrived roughly 2 pm and got checked in within 20 minutes and met my doctor John (extremely welcoming and nice).

After waiting roughly 40 minutes, a student paramedic came in to hook up my IV. He was clearly inexperienced and took him roughly 10 ish minutes just to get my IV in. He spent a good 5 minutes constantly searching for my vein in my arm, flicking at it and obviously showing signs of struggling. He then preps to get the needle in, and he couldn’t find it so he pulled the needle out and said something about it being broken, as blood is leaking out. He proceeds to go grab a 2nd needle, and this time when he gets it in, he still had a hard time finding it and kept pushing and poking around. He finally gets it in, and from here I wait from 3pm to 5pm.

This is not my first time having an iv, and I know the general feeling/discomfort. However this time it feels extra painful and after the two hours I decide to ask my girlfriend who was here with me to grab a nurse regarding it. I overhear the conversation with the nurse and she replied with “oh it’s normal to feel that way” without bothering to check on me when she only 5 steps away (room across). When I showed signs of being annoyed she does come in, and I explained to her regarding what happened with the process of the iv, which she responds with “I’m sure we all know what we are doing” in a rude manner. She then leaves which triggers me from her response, and roughly after 15 minutes I decide I want to leave the ER and asked to fill the AMA form.

Another nurse comes back after hearing this and explains to me that “I’m next in line for my ct scan”. They kept emphasizing that I was next however the wait time was never the problem for me. It was about the treatment and attitude. I then strongly say I did not want to stay and she walks away and around the door I overhear her say “ok whatever”.

I never got the names of these two, and I am disappointed I did not.

My doctor John did stop by to confirm with me which I appreciated it, however overall I strongly do not recommend. I’ve been here two other times in the past and I received generally the...

I went to the ER and it was empty. The first red flag, I should have fled. Dr. Jonathan C. Roberts came in, he talked fast and listened even faster. As I saw no patients, what was the rush for? He soon was on the phone with my surgeon, and he is again talking fast and listening fast. The phone was maybe 15 feet from me, with a curtain blocking my view. In a few minutes two or three other staff were there, and I was treated to Dr. Roberts comedy review. FIrst he described cathetering a male patient, the whole group is laughing it up and I can hear every word. Next was a funny (to them) description of dealing with a patient's liver during surgery. Dr. Roberts was not listening fast nor talking fast during this travesty as he was enjoying being the center of attention and the reaction of his audience. A complete disgrace. Forget about HIPPA as there was no discretion, decency, respect, nor consideration demonstrated by him nor his audience. Do they have a clue how rude and inapropriate this all is, do they care? A recording of this should be played back to them, while they look in a mirror. All this going on while a patient waits a few feet away. I timed this performance 25 minutes on my watch. I'd guess the hours many people wait in ER's are caused by behavior like this. After another half an hour a nurse comes in, hands me 5 sheets of paper and tells me I can go. I explain I have a few questions for the Doctor and she tells me all I need is on the sheets. I think if he has time for a comedy performance he can have a few minutes for me. She goes and he comes in. I had an open, infected wound for two months, with no improvement and only an infection to show for it. He tells me I am diabetic and it may take many weeks or months to heal. I explain the time has allready been put in. The regimen of packing the wound is not working. A lot he cared. My history, condition and his own words are shouting "WOUND CLINIC" which at the time I did not know existed - though he must have. He did not bother to take a culture of the infection. He was content to let me walk out and continue treatment that was not working, this guaranteed my condition would not resolve because I was given inadequate treatment. A few days later it took a nurse at urgent care to recommend a wound clinic and save me from disaster. Two weeks and corrective surgery and I was discharged from the clinic, problem solved. Dr. Roberts could not...