Rairdon's Dodge Chrysler Jeep of Monroe — Local services in Monroe

Horrible service!! I reccomend that you make well informed decisions when choosing to work with this service dept. When I dropped my truck off there were 2 other customers that were really upset about the service they were receiving yelling at the service tech/scheduler and I thought they were being rude, after my experience I now understand why they were furious. Service Dept. seems to be rather incompetent and rude and now I am being asked to pay for a diagnostic that they never completed, and when asked nicely about why the work was not performed as expected I was confronted with disdain and disingenuous answers. I took my dodge truck to the dodge dealer (Rairdons Monroe) and asked for a diagnostic of the exhaust leak or head gasket leak to see where the leak was coming from. I let them know that oil was leaking onto my transaxle motor and caused my 4wd Service light to come on. I recieved a call 8 hours later and they told me that, the transaxle harness wasn't working because there was oil leaking on it, ( I already knew that, I explained that when I made the appt) and that they no longer make the part so, they could rig something together for me for 400$ I then asked about the leak and where it was coming from, the Service tech that took my appt and called me for the update didn't know anything about the leak and said that the mechanic never looked at the leak and that I would have to pay another 200$ to get the leak looked at. ( the reason I brought the truck in the first place!!) When I asked why I was being charged twice to get what I originally paid for, a girl receptionist became very confrontational and rude and told me that " I'm sure the mechanic would like to be paid also", I then told them to not do any more work on my truck, I do not authorize any further charges and my wife will be there shortly to retrieve the vehicle.

This experience has been horrible from the time I walked in the door, I even went out of my way to try to comfort the guy that was getting yelled at by the 1st 2 customers and now I know why they are upset, and rightfully so.

Update: 9/5/23 The 2nd level manager called me right away on the original day of service to apologize and see what he could do to rectify the situation, he even said if I brought the truck back and gave them another shot he would refund our money and diagnose the problem for free. Sounded good so I gave them another shot, they gave us a refund and didn't charge for the diagnostic. That was very appreciated. I spoke with multiple levels of management and the original service tech and I was assured that the required repairs would be complete after labor day so I called again the day after labor day and was given the run around again by the tech about having to wait on parts and an available work bay, bottom line was the truck wasnt worked on in the last few days it was there, even for the parts that they did have and they couldnt give me a time frame estimate as to when they could get to it. I went and picked up the truck without having any work performed on it. After the original appt. and after they were willing to give us a refund, I spent another week trying to give these guys the benefit of the doubt but it didn't end up working out. I appreciate the upper leadership getting involved and trying to make things right, but in the end I scheduled an appt for an easy diagnostic and ended up with days...

We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere.

On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing family, but also let us take day trips with my dad, who'd just been diagnosed with a terminal illness (ALS). He only had about a year to live. The initial visit to the dealership was pleasant enough. We test drove one of the vans. But we wanted a different trim. I came back the next day, a Sunday, to make it official.

Then came the first red flag: while helping with the paperwork, the sales associate mocked an Indian customer’s last name, as if I’d find it funny. The second red flag came shortly after. While in the waiting room, waiting for them to prep the car, I was told they were having trouble starting it because of a battery issue. I should have asked to get my money back right there and then.

Less than 3,000 miles later, the van stalled while my whole family was inside. We’d been driving up a steep hill (on a blind curve) in Snohomish when multiple warning lights flashed. The engine suddenly died, the gear shift was frozen, the hazard lights didn’t work, and the parking brake failed. I had to keep my foot on the brake pedal to prevent us from rolling into traffic behind us. We called 911.

While waiting for police to come, we stuck our hands out the windows to wave other drivers around us until a passing tow truck driver helped us pull off onto a shoulder. The dealership reluctantly sent a couple of their staff members to pick us up in a rental van. We had the van towed to their service center.

A couple of days later, the service center guys claimed the problem was fixed. Of course, it wasn’t. We later learned about national reports of Pacificas stalling in roads and highways and prior recalls for powertrain control issues. Over the next few weeks, the van stalled on us twice more with my young children inside. Sometimes, the problem resolved. At least once, we had the van towed back to the dealership.

When I finally got Rairdon’s general manager, Scott, on the phone, he refused to offer anything beyond giving us the “fair market value” of $22,000, leaving us $8,000 underwater. His attempt at reassurance? Telling us that electronics failed on expensive new cars all the time, like the screen on his new Ram truck.

The way we were treated was callous and dismissive. They didn’t care that I had a young family and that this was a catastrophic financial hit. Years later, I still regret trusting this dealership with my family’s safety and my money.

To the Rairdon team: you turned what should have been a joyful purchase into years of stress, financial loss, and grief. I hope you treat your next customer better than...

My family has bought quite a few vehicles from this dealership over the years and been mostly satisfied, until the most recent deal that is. My father went in to trade his higher mileage truck in for a lower mileage one. They found the perfect truck for him at another of their locations, and made the deal. THE DAY AFTER HE TOOK POSSESSION, the check engine light came on. Since then, over the last 10 months, the truck has been in the Rairdons shop almost as much time as it has not been there. Each time they try to charge us for a loaner car, claim they fixed the issue, and when the same issue comes up a week or two later, act like it is our fault that they didn't ever actually fix the problem from the beginning. There's an extended warranty and they claim to guarantee the work done in their shop.

Most recently, the dealership tried to get my father to trade for another, similar truck, claiming they were trying to make the deal right for him. Not only did they use shady sales pressure tactics to try and force a rushed decision, they also claimed he would be to apply for a new loan at a higher interest rate, making his payments go up significantly for a vehicle he didn't actually want but was considering because the dealership can't seem to keep their word on the truck they originally sold him that has had constant, and I mean CONSTANT, issues since literally the day after he picked it up. It is truly unfortunate that this formerly very good dealership has gone so drastically downhill too the point that they will do anything they can to screw over a long term, very good repeat customer who is simply asking them to make good on their warranty and promises made to him when he purchased this vehicle.

A private mechanic has confirmed what the issues are and they can absolutely fix them. So why can't the dealership fix the issues that have been happening since the day of the sale? Because they want to treat this situation as if my father just decided 10 months after purchasing that he wanted to trade in for a similar truck of the same year with fewer options and features, and pay more money? Shameful.

My father likes the truck he bought, but the reality is that it has been faulty from day one and the constant irritation and inconvenience of bringing it back to the dealership only to have them attempt to scam him out of more and more money every time they claim to fix the issue but don't has left not just a bad taste, but a commitment to never do business with any Rairdons owned company again.

Buyer beware. Looks like we will be working with Dwayne Lane dodge...