Nails By Sidney & Girlfriends — Local services in Mooresville

As loyal & frequent Friday morning customers we were very surprised to receive a text informing us that children were no longer allowed to come to the nail salon unless they were “up front with a supervising adult.” As a result, we have rearranged schedules, paid for sitters, etc. in order to comply with this “new policy.” Interestingly enough, each time we have visited since this “new policy” came out, there were multiple other children unsupervised, walking &/or running throughout the salon. Our problem is not necessarily the rule itself, as you have that right as a business owner---our problem is that it’s not enforced across the board. We are paying additional money to babysitters or for family member’s gas in order to follow your rule. However, others are allowed to still bring their children in to their appointments & are left unsupervised?? The hypocrisy of this made us question that initial text. We wondered, did that text go out to everyone? Or just a select few? After asking several friends who are also customers, we discovered that it did NOT go out to all customers. It did only go out to a select few. Namely, these two Friday morning regulars! We understand that some people may not want to be around kids during their spa treatments. We understand that this might be the ONLY time some people are away from their children. What we don’t understand is how you get to pick & choose which kids are allowed & which kids aren’t. A policy is a policy, across the board, otherwise that’s just poor practice & shady business! We can only assume that someone must have complained about something with our boys. If there was a concern or a complaint about our kids, would it not have been much easier to just pull us aside & mention it? Rather than haphazardly claim to have a policy on no unattended children? It’s actually a slap in the face, to see other people’s children sitting up front by themselves or walking around by themselves, knowing that we were targeted with the anti-kid policy & knowing that we’re paying even more to accommodate your “policy”. We have both taken this situation very personally—especially since our children are extremely well-behaved and as previously stated, we have both been loyal customers to our nail technicians! My 4-year old probably spends 95% of my time there in my lap or someone else’s. Our 10-year olds spend the entire time playing on their tablets & cell phones, up front, not bothering anyone. You yourself actually GAVE OUR CHILDREN QUARTERS FOR CANDY during their last visit there & stated that you were giving them quarters because they were so well-behaved!! Anytime we came in to the nail salon, all of the ladies who work there are excited & greet the boys, engaging with them. Anytime we came in without them, they always ask where they are & why they aren’t with us (prior to your “policy”). Also, because of this “policy” another former client (who followed your “policy”) was unable to have her young son sit on her lap (a moment they live to share) during her last appointment before leaving for a 9-month deployment! As a result of this deliberately rude act of targeting only certain customers, not only have you lost these two Friday morning regulars who already had appointments scheduled for the next few months, you’ve also lost the business of the 3 additional ladies who come with us to appointments. We will be sure to post our reviews on all sites as well as this open letter to let it be known how you conduct your business & your total disregard for anyone’s clients other than your own. If our kids aren’t good enough for your business, then neither are we. We’ll assume that with the type of business ethic you present with, you won’t be making up that lost money to your nail techs!

Sincerely, Former but now unsatisfied customers

P.S. Our experiences with the nail techs has always been wonderful. This review in no way reflects upon our experiences with THEM. It is merely based off of the deliberately...

I went to the Martinsville location for the first time last month on a Saturday. A day after I got my nails done (powder dip) my middle nail cracked. When I called them to get my nail fixed I was told I had to drive all the way to Martinsville to get it fixed even though they have a Mooresville location is more convenient because I work in Boone County and live in Hendricks. So they scheduled me to go back in on Thursday to fix my nail two days after I was able to contact them. They are closed on Sunday and Monday. So after fixing my middle finger a few days later two other nails cracked. So I give them another chance this past Saturday. Again the very next day I notice issues with my nails. I asked for ombre white nails with glitter. So Powder dip was used for my base and then she used white gel polish for the white ombre tip.....the next day the white was peeling. So again I called yesterday to let them know....they again tried to transfer me to Martinsville. I told the girl about my first experience and this experience ....then told her that going all the way back to Martinsville two-day days later again just wasn't feasible. She then stated she was going to speak to Sydney and put me on hold. She came back told me Sydney would call me back.... It had now been more than twenty four hours later and they have failed to follow up with me. If I could attach pictures of my nails I would ...I would have been better off flushing $50 down the toilet. I will never go back to this salon or recommend this salon to anyone! Save your money and go elsewhere. The salon its self is gorgeous but the professionalism and quality of...

Set up my appt. Took me three tries to find the place, it was not marked very well. Went in, they told me to wash my hands then pick out a nail color. I was expecting the normal "nail color swatches" instead, it was the actual nail polish itself with big bold spotlights on them; so it was really hard to see the color. The colors they had were mostly dark colors,browns, there were no pretty Pinks or greens, blues. One girl said oh we have a new one that came in, and they brought it over to me to show me and I said well can I see it on my nail oh no you can't do that because it's not sanitary?? Excuse me? You use the same nail polish over and over again, so confused by this point/comment. They had asked me to sit down where they do the pedi, when I started to do that they said no don't put your foot in the bowl?? Excuse me once again!! I am short so it was really hard to try to get into the chair. By this point, I said never mind. I had three fingernails that had nail polish on them and I said can you just take that off and we'll use clear nail polish. The girl proceeded to turn around and ask if acetone would take the nail polish off and then she started wiping my nails? I said the Dremel will take it off in a couple of seconds. So I said, never mind on the nail polish I'm done.

I went to the front desk and asked if I was going to be charged and she she said excuse me I'll be right back, and she came back, and she said no no charge. I gave the girl that was going to do my mani/pedi a $5. Tip. It wasn't her fault that she chose the wrong Salon to work... I believe she was new so I did not want her to feel like it...