Sterling Rose LLC — Local services in Morris Township

Sterling Rose succeeded where Tech Support from Microsoft and Acronis as well as another IT professional failed. I was getting notifications from Acronis Active Protection (a component of my backup software) that files were being encrypted on my system and that the suspicious activity was related to outlook.exe file. Naturally, I panicked at the thought of a ransomware attack (which is what the Acronis software indicated).. After hours of remote tech support from Microsoft and more hours from Acronis, as well as handing my Surface Pro to another IT support professional, I had gotten no answers and I continued to get the notifications from Acronis of encryption attempts. Indeed, Acronis was storing certain files with a .encrypted extension. When I turned to Norm (my usual go-to IT professional - thank goodness he returned from vacation), he delved into my machine and in less than 90 minutes identified and found the problem. Not a virus or malware and not ransomware, but an incorrect association of certain Outlook files with .pdf. Once he fixed that (and no one else even thought to look at that), the problem ended. I recommend Norm at Sterling Rose without...

My name is Marlene Ginsberg and I am writing this review for my husband Stephen and myself. I met Norman many years ago so when my husband Steve was having problems with his business computers, I suggested I call Norman. He came quickly and solved all the problems. I always think of Sterling Rose whenever one of my real estate clients moves to town and needs help with their computer issues..and let's face it ..we all do from time to time. So not only do I recommend Sterling Rose but use them myself. I am a member of the Morris County Chamber of Commerce and again and again, I hear different people get up at meetings and thank Norman for his expertise. If you call him as I did for a problem that is not something he does, he will recommend what to do...like when your ipad screen cracks..and some suggestions on who to see. He is an all round good guy who always tries hard...Try Sterling Rose if you need computer help. You will not be...

We have a reputable contracting business and right after Super Storm Sandy, like everyone else, we lost power. To compound the issue, when we gained power again, we lost the connection with our exchange server leaving us unable to communicate with those in need. The urgency was to have our email, smartphones, and iPad and all systems "go" because that's how people connect with us. Without communication we wouldn't be able to help people get back into their homes as quickly as possible.

Norman, from Sterling Rose understood our frustration, looked at our systems immediately, and was able to get us back up and running in a short matter of time. Sterling Rose was very receptive to our needs needs and I wouldn't hesitate to call on them in the future.

R. DeLorenzo Contracting,...