J.R. Wortman Co., LLC — Local services in Morristown

Edit to add 2 years later: we like the service guys that come out. HOWEVER, as people that bought the yearly membership, I am not happy with how the new system of filtering calls work. Since they have new owners, the people handling the phones aren't as knowledgeable or compassionate. We made an emergency call at 9pm due to a gas leaking from a valve figuring it would be 8am before we heard anything else. When we recalled at 8am, we were informed that no one would be servicing us as our issue was not emergent. I asked how it was tagged that way and was told a leaking water line was not emergent. I informed them of the real situation and how its December and the gas company told us we can't have heat until it is fixed. There was a huff and we were told the best they could do is have someone from a sister company come out. Since our system is so old, and clearly my previous message had been misinterpreted, I didn't trust someone else coming out. Very upset since this was handled so poorly and was the first time we have had to make an emergency call.

We have a boiler system and not many know much about them anymore. Called Wortman after a referral from someone on facebook and he came out that same week. Cleaned the entire system and educated us on how it works and also figured out how old it is (our system was made in 1951!). Very reasonably priced and cheaper than competitors we looked at. Gave us lots of tips on how to improve our system without costing an arm and a leg and for that we were...

JR Wortman Co. has been a long time business in Morristown. They operate the small hardware store, along with have skilled employees who drive their vans and do heating, cooling, and plumbing repairs and new installs.

If you need a heating, cooling, or plumbing part, or nuts, bolts, drills, and basic hardware / home construction types of items they sell it here in their small store on Main St. Prices may be a bit higher, but in a pinch, and not wanting to drive 10+ miles to a Home Depot or Lowe's, their higher prices balances itself out.

And they're a mom-n-pop family run business, with several employees, but they can not purchase the volume the big box stores do, so I am sure they pay for more their inventory, thus having to mark it up a bit more too.

Their service technicians are on call 24hrs a day for emergency services at a premium after hours rate, which is normal in the industry, or during the day. They can usually get to you that same day or the next day depending on how serious your work is. If they're just doing an install of a bathtub and you have broken pipes flooding your house, I am sure they will leave and be right to you, haha.

The techs are skilled in their field and try to offer a fair estimate of services and parts before doing your job. If you live in the Morristown area and need something done,...

We had this company come out twice to our residence to fix our heater. Our heater is very inconsistent. The first time the guy stated something needed cleaned and that it should work. Quit working less than 24/hrs later. Came out a second time and again, did not work at all. We spent $325 and still have no heat. We sent in a survey to voice our displeasure, and of course, no response. This company clearly can not fix heating issues for our home. I'd recommend going elsewhere. If after two chances to fix a heater, and the outcome is the same, It is fair to draw a conclusion that there has to be better companies out there equipped to handle...