Menards — Local services in Muncie

I purchased three new garage doors, when they came in I had them installed at my business. During the installation I was told that the springs that came with the doors were wrong. I called the store and after talking with them for over an hour, I was told that they were custom ordered doors and they could not help me. I was left out in the cold. I cannot run my business if I do not have working garage doors. Besides the temperature out side has been in the low twenties. I spoke with the manufacture of the doors and was told that when the order was placed by the store they did not put in all the specs so the order was filled as a normal order. The installers were able to locate the items needed to complete the installation the next day at an additional cost of $370.00 dollars. I went to the store and spoke with the manager, I explained the problem to him and asked that I be reimbursed for the additional cost of the proper parts to complete the installation of the doors. He said, "Due to the fact that you used an outside supplier for the parts, they could not help me." I find it funny that it is their employee that placed the order and made the mistake, but it is the consumer that that ends up paying for it. Well, never gain for this consumer, Menards You just...

When visiting my local Muncie Menards. I spent over $500. In mt first trip, I had one item that was a curved curtain rod, it was priced on the shelf as 28.89. When rang up it came up 48.99. The Gm on staff refused to honor the price listed even tho the item was priced correctly and I had proof. He was very rude. Today’s visit was a complete hassle anytime I need help. I’m disappointed over the curtain rod but wasn’t a big deal, just the way it was handled was. At least 20 people waiting on one check out , employees attitudes. Took over 30 minutes to check out then the hassle and embarrassment they caused when I wasn’t in the wrong! They admitted to being wrong but refused to fix the issue! Very unprofessional. when I tried emailing Menards about the problem the either don’t respond, or their portal “isn’t working”. Impossible to get ahold of anyone or get help! I went to make a return after said incident & they refused to do the return, then accused me of stealing the item when I asked for it to be marked before I grabbed the rest of my stuff, which was crappy to refuse an $80 return with recent because they put in TINY...

Very disappointed with the service today guy from the plumbing department named Jim gave me a very bad morning I call the plumbing department to try to make an order and he said he can’t help me to do my order by the phone,(weird because I been ordering by the phone for at least one week) I live in Indianapolis and just bought a house down there at Muncie I got people working at the house and if they need materials I was calling the store and they make my order for my workers just go to pick it up! Now Jim from the plumbing Department told me that it’s not possible, the whole store cannot take orders by the phone make my construction harder because now I have to drive over an hour just to buy a couple pipes, please do something whether Jim was right or make a change because it’s super bad to receive a bad news as this one very early in the morning. Frustrating and Disappointed with...