LBJ Chevrolet Inc. — Local services in Nashville

Sales staff is okay, but beware of the service department at this dealership! I had problems with them many years ago, but my husband purchased a truck from them a few years back. Every time that I took it in for service for him, there were constant attempts to upsell. He made the appointments to get done what he wanted/needed done, I was just taking it in for him & I told them every single time "no." The last time, I was outright lied to in an attempt to get more work done on the truck. I had to tell the "service adviser" 3 times "no, I will relay the information to my husband." My husband immediately knew what I'd been told was a lie, but he took the truck elsewhere to get it checked just to be sure & he was right. We have not been back for any service work at LBJ since then. Now we keep getting their junk mail (solicitations) for service work saying "why you should trust us with the maintenance of your vehicle." We have attempted to get our name removed from their list to no avail. If anyone has a suggestion, please let me know.

IN RESPONSE TO LBJ:

I have attempted on 2 or 3 occasions to contact your service manager, Chris Crawford, about this issue. He was made aware in writing of the issue. I have also copied Mr. Lawrence White, who I believe is in charge of your auto group. I was told that the tires were cupping on my husband's truck & that it needed an alignment. It was insisted that I take care of the matter, but I continued to tell them no, I would relay the info to my husband. My husband knew there was no cupping, but took the truck to the dealer that we buy tires from. The truck was put up on the rack & the tires were inspected to find NO CUPPING & the front end was NOT out of line. Yes, your service department was trying to upsell or outright lie to me, whichever you choose. There was no confusion OR misunderstanding. I have sent Mr. Crawford 2 or 3 requests to remove us from your mailing lists to no avail. This included sending him the mailing itself. You can locate the account under my husband's name, William Warren, Jr. We would greatly appreciate this...

LBJ Nashville - I typically don't write reviews but I felt that my recent experience with this dealership should be shared. Please note if you have been by this dealership there is a very visible sign out front stating they are under new management. My experience doesn't reflect what that sign says in the least. I went into the dealership with all intentions of buying a new truck. I have concluded that this dealership must not want my business or others based on what I have read and heard after my trip in. I won’t get into many details here but it was a bad enough experience to warrant me sending an email to the general manager which by the way was then forwarded back to the salesman (Joe) who called me within an hour seeming to want to try and get a deal done however possible. I'm just curious as to why the General Manager didn't call or follow up with me to discuss the issue instead of just relaying an email? At the end of the day, the salesman (Joe) never once provided any numbers to me on my trade in value, leasing options or a final sales price for purchase but only a payment amount which he texted me. By the way, it was exactly the same as the day I stopped in at the dealership which shows no signs of negotiations since I wasn't called back to even discuss where they were with things. The salesman (Joe) showed no effort himself in calling me back as he promised but only sent a text message instead. To me this is very unprofessional after I explicitly asked for a call back to discuss numbers. As a customer looking to give your business and spend money with someone you expect high level customer service and attention to detail. Some major improvements with customer service and transparency need to happen or else that sign out front should come down until the kinks are worked out! Apparently my detailed email expressing concerns wasn't enough or taken seriously....

I had a much older automobile and it started acting up by not starting up. I desperately need transportation every day. So I decided to go on LBJ website and do an application. I didn’t have no idea what to expect or what model. Mind you I haven’t been to a dealership to buy a car in over 30 yrs. This is all new to me. I’m disabled from stroke and my left hand is paralyzed. Les Long called me the very next day. I told him my situation abt the car not starting and he immediately said I’ll come and pick you up within the hour. I have no family or friends here I’m originally from Md. that was the best day I’ve had in a long time. He picked me up and told I have some suggestions that I want you to see. So he proceeded to bring a black on black 2024 Hyundai Elantra to the front so I could see it. Omg I wanted it badly. No hesitation I told him that’s me he agreed and said I thought you would like this. I had my new ride less than 2 hrs. I still can’t believe I have a brand new car from my old 2006 Blue Chevy Malibu. She was 19 yrs old but she runs good. Just a little starting problem. No more worrying. Les is a great salesman and a communicator he didn’t have to do it but I’m very grateful and blessed. I’ve been a customer at LBJ for 9 yrs since I moved here. I have spoken to Pam and James Cook.Thank you so much Mr Les. You know you were my blessing that day. You went over and beyond to help me get this new car. I will always remember that day. May God continue to shine his light on you and helping other customers get what I got in a short time frame....