Ha! I went into this gym on 9/13 to get a final tour. Here is how my encounter went and a little info on me.
I already know I am 100% signing up for the gym.
I already know I NEED a black card membership for the multiple location use.
I already know about the classes, times and what they offer.
I have done my research very well and was hoping to get a final tour before enrollment after going back and fourth between a gym in Wallingford (24 hours and close to work). After consideration, even though the Wallingford gym was overall better and had way more accommodating options, I decided planet fitness would be better so I wasn't restricted on days off.
Now I go into the gym around 1pm on a Tuesday afternoon, its not very busy. I walk up to the counter and was greeted by James. He was nice enough and I was passed off to a Luis or something or other. He had a hyphenated name. I wouldn't remember it because he didn't tell me and from the moment I met him I was annoyed. I handed him my ID with my name on it and he asked me multiple times how to spell it...
As I said, I went in with an agenda, so I began to tell him why I was there. Mid sentence another customer walked in and he turned his back to me to help them. When he was done I repeated what I had said because he obviously wasn't listening to me, which became more evident as the tour went on. In the process of still standing at the counter reiterating what I had JUST said, another customer walked is and he turned to help them, leaving me standing there awkwardly for multiple minutes.
FINALLY, he walked from around the corner and I decided to just sum up what I had already said twice. Certain things were important for me to see while I was there. At this point before my tour even started im annoyed with this staff member.
He walks me over to the class board (Which I had now said twice that none of the times worked for me at all whatsoever). He spends the majority of the tour here which annoys me because I stood there telling him that I couldn't possibly go to any of the classes. Here is how our convo went as close as possible. May not be 100 percent accurate as I could barley hear a thing he said.
Him: This is the class board.
Me: I have seen the schedule on line and determined the classes are all at hours that I will not be here.
Him: Yeah but theres classes all over I mean you could always go to this one or this one.
Me: ...... I go to school from 9am to 1pm and would be here from about 1:20 to 3. NONE of theses classes fit into my schedule. I also work 4 to 8 and there are no classes that late.
Him: Yeah but I mean you could make it work.
Me: ... Also your Friday classes end by the time I would be here so there is literally NO classes for me so lets move on here.
Then I made the mistake of asking him about a personal trainer. Some gyms have a trainer there you can "Rent" through the gym.
Him: Well all of these blocks (In the times I will not be at the gym) are times James does something like personal training.
Me: I just looked at him at a loss for words. I had just gone over this all 4 times.
After we got away from the board, which I thought would never happen, He showed me the 30 minute room, some "Other" equipment and the rest of the gym I looked at from afar. I would have liked someone knowledgeable to take my hand and explain what each section does, as I am gym illiterate.
He showed me briefly the black card suite, where I asked him about a piece of equipment he had zero knowledge about. He just stared at me and said no we don't have that here. (you do)
Did I mention this man did not walk with me, but in front of me, and when he did speak I could hardly hear him.
We returned to the counter and I said thank you have a good day. I was dragged back to talk about signing up. If he had listened to me in the first place he would know I was all set.
On a scale from 0 to 5 stars, it deserves a 1 because it is a clean facility and equipment was okay.
Such a shame...
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