Savvy Seconds — Local services in New Berlin

DO NOT SEND YOUR DRESS TO THIS STORE! Avoid this place AT ALL COSTS if you plan on consigning your dress! I, like several others, have had a HORRIBLE experience with the owner. She is a crook, extremely unprofessional, and most importantly, very very rude. I came in to the store to pick up two dresses that were on consignment. I entered the store and from the get go she was nothing but rude. I told her the account number, showed her my ID and described the dresses I was there to pick up. After several rude remarks and a couple times of her rolling her eyes at me, I became irritated with her behavior towards me as a customer. She then proceeded to tell me that I couldn't pick up the dresses because it was my mother that had originally dropped them off despite me being able to give her my mother's correct name, phone number, and account number and it was clear that the addresses and phone numbers were the same. She did inform me that, "last year I sent someone home with someone else's dress." As if it was my fault that she is so unorganized that she can't keep her merchandise straight. Clearly I was not attempting to take someone else's dress. I then asked if she could call my mother to get consent for pickup, to which she replied "I can't call her, I have no idea who is on the other end of that phone." I then told her that my mother DID indeed call her yesterday and left a message, and nobody ever called her back regarding the dresses. At this point she began to get very irate with me and her poor attitude got even worse. She then said, "FINE, what's her phone number?!" and I told her. She called my mother and was also VERY rude to her. In short, she first told my mom she had no record of her ever calling and that she never got a voicemail, then she checked her records and did indeed receive that call with no return message. To this, she snapped, "well we were busy yesterday, it's just one day, it's not that big of a deal!" Is this how you handle customers when they call about THEIR items? It's not a big deal to call them back?! You don't owe them that respect?! It was hilarious to watch her pathetic attempt to convince my mother and I that her store was so "busy" that nobody could return a phone call that day. She then hung up on my mother. I have never seen an owner act so unprofessional and disrespectful to a customer in my entire life. From the moment I walked in to the store, she had an attitude with me. Even as I left the store, the last thing she yelled at me as I was walking out of the store was "don't let the door hit you on your way out!"

BOTTOMLINE: If I could take stars away, I would, but please, if you are thinking of bringing your dress to this store, reconsider. It's not worth the headache to try get your dress back. At least we got both of them back but the drama to get them is not worth it! She's super willing to take your money if you're looking for a prom dress, but has a really hard time giving you your money/merchandise back! She is a crook, a liar, unethical, and RUDE. I'm sure there will be some sort of fake reply from the owner regarding this situation, but nothing she could say will...

I walked in, and the woman didn’t even greet me. She grabbed the dress I was bringing to sell right out my hands. She spoke no words to me but viewed the dress in disgust. I had a 2015 Sherri Hill dress (pictured, not the correct color I had, I have it in lavender, size 0) in decent condition (needed to be cleaned.) I don’t know the terms, they’re not on the website, there’s really no information on the website about selling. I didn’t come out my way for her store either but she automatically assumed that. I was truly embarrassed in the store with the way she talked to me in front of customers. She dragged the idea of selling this dress because it was an older style. She was very passionate about the neck being too high. The dress goes crazy in my opinion, I don’t think it mattered the year, but let me not. I asked her how could she tell the year, because I knew some stores would look up the year based on the back tag. The second I asked that she had the thickest attitude I had heard and the fact I didn’t speak up has me upset, she looked at me and went “HOW CAN I TELL!?! I’VE BEEN IN THIS BUSINESS FOR 12 YEARS!!” and went on, and on. I’m a fashion design major, I kept quiet but if she wanted to take it to necklines and french silk seams we could’ve really taken it there. I’m so upset I did not speak up because who are you running a business catching yourself talking like that? I left out embarrassed but the more I think about the awful five minute experience, she should be embarrassed. You insulted the one person who has no mercy in a review, ma’am you need to learn the definition of doing too much, and empathy. Unless you can handle a stuck up woman that is supposed to represent a business, go ahead. She has a selection, I see why she knows what she wants, but for that attitude....never again. She loved the color though...loved the color....that’s what she valued the most, the color over respectful...

I don’t like to leave unfavorable reviews for small businesses, but this owner really needs to take a close look at the reviews being left and reevaluate her approach to running her business. Listen to the reviews, make adjustments and don’t argue. It’s not only the pricing but the owner’s behavior causing the lower reviews. She has the opportunity to be very successful in a market that is very small. The place has lot of dresses to choose from but the prices are high for used prom dresses coming in at $400-$500. We tried a few damaged dresses on and the tag was $400+. I understand that this is a consignment store, but the owner needs to coach consigners if they are asking to list these dresses high in damaged condition because it’s your reputation on the line. I will say It was nice that the owner was available to assist with dresses in the fitting room, but at times it was uncomfortable for my teen daughter. She felt pressured to say she liked a dress. There was also an instance where I was helping my daughter in the fitting room and the owner started knocking on the door asking if she could help. She knew I was in there helping my daughter and it came off overbearing and odd. Also, we tried on a few damaged dresses that were $400-$500 and the owner advised us on how to make repairs on the dresses. If the dress cost $300-$350 for a designer brand that would be a different story. I am not willing to pay for repairs on a used dress that costs $400+. With that being said, I would still check out the store because they do have a huge selection. Just keep in mind the prices are high for resale and you might feel pressured to buy a dress like a used car dealership. Also, when we left, I thanked the owner for her help and she responded very cold possibly as a result of us not leaving...