Opal Spa - Wentworth By The Sea — Local services in New Castle

They need to fix their online booking because I planned my whole much needed getaway with my husband around a couples massage & salt room experience. When I booked it, I selected a date (Saturday, November 1) but apparently there wasn't an opening and instead of telling me that, it automatically changed the date. I didn't notice so that's on me but for it to change the date and not tell you and not tell you that time you picked was not available - is sneaky. So we had the salt room booked for Saturday somehow but the massage was moved to Sunday. Why didn't someone see that and say there must be a mistake and reach out to me? You are in a service based industry. You need to do better. We had a whole day of relax and unwinding planned, and they messed it up. And they weren't helpful about it at all. When we were thinking of keeping the salt room appointment they let us see the"spa". High end? Luxury? No where close. They have a lot to do to improve and bring their standards up to actually meet high...

My friend and I visited the Opal Spa for the first time, and were very excited to spend the day relaxing on the property. We both received spa services (which were underwhelming for the price) and planned to use the pool and whirlpool. Both the pool and whirlpool had large amounts of green algae (see pictures) and the pool had clumps of hair along the bottom, as well as other trash. This was not an enjoyable experience and given the lack of cleanliness we did not feel comfortable using the services we...

Nice hotel with a super comfortable bed. The front desk was however a disaster. I contacted them about multiple things and they were not knowledgeable or responsive. The spa could use a refresh. I was there a few days ago (Sept.) and this seems to be a busy time for...