Authorized Retailer UScellular & T-Mobile — Local services in New Hampton

I was in there on a Friday and then I was in there Tuesday because of a holiday. Friday when I was in there I sat down to get help and the girl that was helping me just got up and left because someone was there for her and was not coming back right away. I was in there for over 2 1/2 hours and I had to do all the calling to get my phone replace because they where not helping me. Toward the end of the 2 1/2 hours they where texting each other and laughing and didn't care that my problem was not fixed. On Tuesday when I was in there I witnessed one of the agents be really rued to a customer and customers family. But the person I was dealing with on Tuesday that finished helping me with my phone was...

My husband and I got a new IPhone phone January 6, 2022. The phone was programmed wrong and not sure if it was the Sim card that got mixed up or the IMEI number. We went right back in the next day to try to get things corrected and will fast forward to 14 April. After multiple attempts, visits back to this store, I’m hoping we finally have it corrected after calling 611. Much frustration came from the mixup and lack of needed assistance from the associates that programmed our phones...

Terrible customer service Rachel the sales manager worst manager ever waited a hour with three associates in store helping three total customers there asked if I could expect to be helped in the next hour and Rachel said she didn't know and told me i came wrong time of day and complained about how she wasn't supposed to be there thought I was customer now when I go in she snarls at at me and makes nasty faces rude and completely disrespectful do not give them...