Precision of New Hampton — Local services in New Hampton

They have a great product. I had used them in rebuilds and installs. I was not a full time transmission shop, and didn't do hundreds. I had bought maybe 6-12 converters and probably an equal amount of trans and transfer case rebuild kits. I hadn't done any in a while, and went to order one. Customer service said I needed to renew my CC agreement, no problem. Filled it out and the CEO of the company stepped in saying do not sell to me. When I asked why, he stated they lose money selling them one at a time, and, most importantly "the installation is by a non professional who does not have the proper equipment to do the job correctly". I'm not sure why he assumed I was not a professional, but he sure did. Then I told him it was slightly insulting he assumes I don't know what I'm doing, and that this converter was for a customer (shop account) anyway. I also asked him to look at my sales history and tell me when I had ever filed a warranty claim...to my knowledge, I never have. He responded by saying "almost every rebuild job requires a hot flusher", a product they conveniently sell, and it doesn't matter how good the technician is. I don't have one, I'll admit, but again, he assumed I didn't. When I was doing more transmissions, I was actually in talks with Angie at PNH about purchasing one, but didn't get to that volume so I would replace trans cooler lines, trans cooler, and radiator to ensure no foreign metal would return to the rebuild transmission. I told him as much. Great products, sure. This just really seemed like an awful, unnecessary thing to do to a customer who had never been an issue. I guess when you get big enough, the little guy doesn't matter anymore. I sent the...

Having been in the transmission business now a pretty long time, I can say I've used pretty much everyone. I used to be a big fan of Precision, was a customer for many years. Started my own business 8 years ago, of course had to use precision. 2nd or 3rd converter into business on my own with them, they send me a 47/48re billet nice converter. Long story short. They send me the wrong converter in the right box. I don't pick up on the mistake. It was the other style, seals internal instead of in the pump. Transmission blows up of course. I find the mistake. Precision proceeds to say with 100% certainty they could have not sent the wrong converter. LOL. IVE ONLY BOUGHT like 3 converters and was the first 47/48re billet I purchased..... HOW did I get the wrong converter..... A precision converter. THE ABSOLUTE WORST IMPOSSIBLE AND INCAPABLE OF RESPONSIBILITY. So I was out the 600$. And had to buy a new one..... Where did I buy? SUNCOAST. As a new business, new relationship it was a dent. Too bad because I always loved the quality. SUNCOAST was over 1000$ but it's still running strong. Great buy. Precision. Thank you for not helping me at all when I needed you. I didn't...

I been a customer for 6 years with this company i called to ask a price on a torque converter and i recently bought a torque converter less then a year ago he told me it was going to be the same price as the other one than he just changed his mind and told me it was $300 more. other cases had a problems with a 48re rv torque converter the stall was so low it would bark the tires when it down shifted in to 2nd gear i did a video on brake stall it was only 1,450rpms called him on the phone to ask if it could be a problem he sayed no!!! Lol so i just asked for a different stall they said yeah we can send you a different stall converter but you have to pay a $300 dollar core fee and another $300 for the other one than we will refund your money for the both of them when we get the other converter got the converter problem fixed how ever never gave me my money back this was in july called them last week and said they would refund $256 for the core they also told me they cut open the converter that had a issue in said there was nothing wrong with it so please be aware of...