Powerhouse Gym — Local services in New Haven

I signed up for a monthly membership and who ever signed me up did it incorrectly. Each time I tried to use the facility I was stopped by the front desk because my card was not linked to a membership. And each time this prevented me from working out because I’d have to stand there while they searched their entire database for my membership. This went on for 2 weeks before I decided to just cancel. I got the run around for another 2 weeks, front desk told me to call a number, the number I called told me to go into the gym. I just simply wanted to be reimbursed which I had to dispute through my own bank. I haven’t been back to the gym since they won’t let me use it because they cannot locate me in their system due to whatever mistake the person made when they signed me up. Now, 2 months later, their bank is threatening to send me to collections for non payment. I’ve spent many hours between many days on the phone with their bank to explain to them that the gym their gym will not give me access to the facility. They refuse to reach out to the gym for reconciliation and when I reach out no one answers the phone. Ever. The most recent email their bank sent is that I’ll be charged for an additional 2 months (3 months total) before they cancel my imaginary membership. Expectations for an individual to continue to make payments for a service/access they aren’t receiving is...

Looking for a new gym after moving to Connecticut, I discovered New Haven Powerhouse Gym—and I’m so glad I did! With many LA Fitness locations closing, I needed a serious workout spot. After reading some reviews, I gave them a call and spoke with Antonio about memberships. He was incredibly helpful and encouraged me to visit the facility.

When I walked in, I was blown away. This is an old-school gym with equipment you rarely see in today’s gyms. From the machines to the weights, everything felt designed for serious training. The owners have clearly put a lot of effort into making this gym a unique and standout place—it’s truly a hidden gem.

I was able to get a workout in during my visit, and it exceeded my expectations. I’m definitely making plans to join and would highly recommend New Haven Powerhouse Gym to anyone serious about building muscle, cutting fat, or even preparing for competition. This place is...

*Lack of ethics ! * I have never given a bad review in past , because I understand it hurts the business . But the owner/ management of this gym doesn't have much ethics. My son was suffering with an acute sciatica pain from last year and early few months of 2022. He decided to have him enrolled to this gym as per his Chiropractor's advice just to try out .My husband has called and explained the situation with the front desk guy and requested to sign him up for a monthly plan .But when he showed up they signed him for a yearly plan . His sciatica pain has came back within a week and one point he became almost bed ridden , We requested to cancel his yearly membership with the report from Chiropractor but they declined to do so with a lame excuse...Its sad to see when people run businesses without any...