Absolutely horrific experience at this hospital’s Emergency Department. We arrived at 5:45 pm, and as I write this, it’s now 5:15 am—nearly 12 hours later with no medical attention for my father, who is in severe leg pain. The ER staff is beyond rude and unprofessional, starting with the security officer (white, big, tall) who was not only aggressive but also completely untrained in patient care.
The nurses were outright disrespectful—laughing at patients, yelling, and being dismissive. The entire ER was filthy and unsanitary, with patients being asked to provide urine specimens in a public restroom and drop them off in a bin at the counter—completely unhygienic and unsafe.
I personally witnessed a patient not strapped to a wheelchair fall face down while the nurse responsible ran away instead of helping. Other bystanders had to assist the injured patient while the nurses stood at the desk laughing. Only after the patient was already helped up did a nurse decide to put on gloves and step in—too little, too late.
Even worse, the same security officer and nursing staff were mocking a homeless patient in front of him. The officer even threatened the patient, saying he wouldn’t be seen by a physician unless he agreed to a second blood test. Who gave security the authority to deny medical care? This is a direct violation of patient rights and basic human decency.
Meanwhile, my father, in severe pain, was ignored despite me notifying staff multiple times. Minor cases like nosebleeds were being treated before us. When I respectfully asked for an update, the nurse snapped, saying the “12-hour wait time” posted was not accurate and that there were still five patients ahead of us—but they had been telling that same line to multiple patients all night.
To make matters worse, over 10 patients and their families left after waiting 13-15 hours without ever being seen by a doctor. How is that even acceptable? One family member even questioned the staff, pointing out that there were open rooms visible inside and asked, “Why aren’t we being seen?”—only to be met with the same dismissive attitude.
This hospital gives off Cook County Hospital vibes—rude, unprofessional, uneducated staff who are endangering patient safety. The conditions are disgusting, the care is nonexistent, and the culture is toxic. We will NEVER return, God willing. This place needs a serious overhaul before more lives are put at risk.
Update: we finally went inside to get seen by a physician at 5:30pm. Nurse (Dawn J) literally yelling at him where he wants the shot the doctor ordered. When I asked her not to yell at him, she said she isn’t yelling! What is wrong with everyone in this place.
Certainly. Here’s the expanded review including your new details:
We are in the room, and my dad gets more X-rays and CT scans. When he returns, the nurse (Dawn J) puts on socks, and my dad immediately notices that his right foot and ankle are extremely swollen and painful. He reports this to the nurse (Dawn J), who acknowledges that his right foot is significantly more swollen than his left—so much so that the sock didn’t even fully cover the entire foot! You would think she would have noted this in his chart or taken further action, but no. Isn’t that medical negligence?
When the next nurse, Michelle (an absolute angel), started her shift, I brought up my dad’s foot again. She compared both feet and immediately checked his chart for any notes regarding the swelling from the previous nurse—but there was nothing documented. Without hesitation, Michelle informed the physician and promptly ordered an X-ray for my dad’s right foot and ankle. Why did the other nurse choose not to document or communicate something so critical? My dad was admitted for leg pain and had been home-ridden—this could have easily been a DVT or another serious condition!
Thank you, Michelle, for your attentiveness and care. It’s deeply concerning that such an important observation was initially ignored. Patients...
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