FirePoint Creations — Local services in Noblesville

Our Cub Scout pack placed orders with two different vendors this year for our crossover ceremony...we have ordered from both vendors in the past without issues. For the first vendor, when our order didn't ship on time we started checking and found widespread complaints in online groups that they had become difficult to work with, provided little to no communication, and caused many customers to cancel their orders and even file fraud charges. Our order was initially placed with a six week lead time and we were promised delivery in 7-10 days, but the order didn't arrive until less than 18 hours before the ceremony. We were furious, and our nonprofit group had to spend even more money just to have a backup plan ready for the kids.

By contrast, our experience with FirePoint Creations could not have been better. Their communication was timely and helpful, the order was shipped promptly and the results looked fantastic. Our scouts were very happy with their plaques.

Guess which vendor we'll be using in the future? ...

I PLACED MY ORDER FOR MY SONS AOL CEREMONY ON 1-30-25 NEEDED BY 2-22-25 I CALLED MARK ON A TUESDAYS TOLD ME THE MY ORDER WOULD SHIP THURSDAY 2-13 I NEVER RECEIVED A EMAIL WITH A TRACKING # I REACHED OUT TO MARK LEFT 4 MESSAGES 3 TEXT MESSAGES AND EMAILS HAVE HAD NOT RESPONSE FROM HIM AT ALL M.I.A. I THINK THAT THIS IS VERY POOR CUSTOMER SERVICE MY SONS PLAQUE HAS YET TO BE SHIPPED OUT. SO MY SON WENT THUR IS CEREMONY WITH OUT IT. I UNDERSTAND NOT MAKING THE DEADLINE BUT TO NOT RESPONSE TO ANY OF MY MESSAGES OR EVEN ANSWER THE PHONE I CALL THE BUSSINESS AND NO ONE ANSWER THE PHONE . IF YOU SEE THIS REVIEW MARK I WOULD LIKE FOR SOME KIND OF RESOULTION TO THIS PROBLEM DONT WORRY I WILL NOT ORDER AGAIN OR RECOMMEND YOUR COMPANY TO KNOW ONE. I NEED SOME KINDA REPONSE TO THIS PLEASE . AND PLEASE SHIP OUT MY ORDER ... STAY AWAY FROM THIS BUSSINESS I CANT EVEN TRY TO CANCEL MY ORDER SO. MARK TOOK OUR MONEY I IF THIS BUSSINESS IS CLOSED SOMEONE COULD PLEASE HELP AND POST SOMETHING TO LET EVERYONE KNOW TO STAY AWAY FROM...

I’m pretty sure something is going on with the business/owner. As previous reviews mentioned, the business is not responding to calls or emails. My story is pretty much the same as the others. I placed an order on 1/30 for six Arrow of Light plaques for a March ceremony. Called the next day and the owner was super cool, just said that he needed to fulfill February ceremony orders first, nbd. Fast forward to end of February and I realized they hadn’t shown up so I called, at least a dozen times over the course of several days, all voicemail. The business totally ghosted me.

If the business was at least professional enough to send a communication saying they were unable to fulfill the order I would’ve been fine and found another vendor, but no comms whatsoever and nothing posted on their Facebook. Terribly unprofessional.

If anyone is looking for a replacement vendor, I ended up ordering from Turner’s Gifts & Engravables and they did a phenomenal job and rushed our order...