Turner Ace Hardware World Golf Village — Local services in Nocatee

As a loyal patron of Turner Ace Hardware, I’ve bought many of my hardware supplies until today. On August 15, I was in their store to purchase paint supplies. Speaking to one of their customer service representatives, I told her that I had an old quart of paint that needed stirring, and she said to just bring it in and they would stir-shake it for me. That afternoon I brought the quart can in when the current service rep said “sorry, we don’t shake paint not bought from here.” I was stunned, saddened and angry. I understand turning away a contract with several gallons, but rejecting a resident customer over a quart can of old paint, who had just bought supplies and was invited by a rep to bring it in? This demonstrates Turner Ace Hardware failure to put their customer above the profit line. A myopic and senseless point of view. It is a disservice to all of us who patronize Turner only to be dehumanized because of an antiquated rule that places profit over customers. It will only drive their disappointed customer to Home Depot, just a mile down the road, who gladly took my quart can to stir-shake even though I didn’t buy it from them. Bottom line, I’m canceling my account with Turner Ace...

I recently visited Ace Hardware and was left rather underwhelmed by my experience. While the store had a decent selection of tools and hardware, I found the prices to be significantly higher than those at larger home improvement chains. It felt like I was paying a premium for convenience, but the quality and variety didn’t justify the extra cost.

Another disappointment was the lack of essential items. I was hoping to find a few common household tools and supplies, but the shelves seemed to be missing a number of basic products I expected to see. It was frustrating to have to leave the store empty-handed for items that are typically staples in hardware stores.

Customer service was fine, but the overall shopping experience didn’t feel exceptional. The store wasn’t particularly well-organized, and I had to ask for help more than once to find what I was looking for.

While Ace Hardware may have its niche, it’s hard to recommend it over larger competitors unless you absolutely need something quickly and are willing to pay the higher prices. For those looking for a better selection and value, it might be worth exploring...

They are curiously expensive. Looked to buy a couple cardboard moving boxes. There largest box: Ace 24 in. H X 18 in. W X 18 in. L Cardboard Corrgugated Box 1 pk. Ace’s cost is $5.99. Compare this to HomeDepot’s box at 27 in. L x 15 in. W x 16 in. D Large Moving Box with Handles at $1.90. I get trying to make a profit/marking up the goods, but that’s a 300% markup as compared to HomeDepot and I’m sure Ace gets charged something similar when purchasing boxes and perhaps maybe a little more because I’m sure The HomeDepot gets better bulk pricing because of the volume differences. look it’s not all bad at this Ace as it is good for items that are even hard to find at Home Depot like certain screws and bolts, but beyond that they’re just flat out pricey. Going forward for all matters of home repaid and the like, I’ll just drive the bazillion miles to HomeDepot or even Lowe’s even with gas the way they are, I’m sure I’ll still come out cheaper driving anywhere else as compared to the coin I would drop at Ace.

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