Square 1 Art, LLC — Local services in Norcross

DO NOT USE THIS COMPANY! I don't even know where to begin with the list of issues I have had with Square 1. I am the art coordinator for my school and was completing the fundraiser for the fall (so that my students' products would arrive before Christmas). Towards the beginning of December I received an email from Square 1 saying that we may not receive our products in time before break, like we were promised. As a busy teacher, if I can send in my students artwork in time, why can I not receive the same professionalism from this business? Thankfully, two days before break I received the products... well not all of them. More than 5 MISSING orders and two incorrect orders. When I called customer service all I was told was to give the parents this customer service number so they can call in their child's order. They did say they would ship the child's artwork directly to their home, however, it would take at least an additional TWO WEEKS. There goes any planned Christmas presents. When I tried helping a parent, by calling customer care for them, I was put on hold for OVER AN HOUR! I, along with many parents, some of which are also fellow teachers, are incredibly disappointed,...

I have been a faithful customer of Square1Art, through my son’s school for the last 5 years. I love the variety of items that you’re able to put your child’s artwork on. It’s such a great keepsake. Last year (2020), there was an error with my order, in that 3 of the items purchased were not personalized as I requested. The initial Customer Service representative from Square1Art that I spoke with regarding the error was extremely unprofessional and rude. This was my first time ever having to contact Customer Service, so my thought was that Square1Art did not value their customers. I’m glad I made a 2nd attempt to reach Square1Art Customer Service again because I had the pleasure of speaking with Laureka. She is an absolute gem to Square1Art. She was professional and very responsive. She promptly resolved the issue and was very apologetic. Thank you Laureka, I will proudly continue to support my son’s school through the purchase of...

I wanted to thank you for printing out my youngest daughter's art project back in Texas (Morton Ranch Elementary). I was able to stumble upon her work tonight and wish I can order a bigger print. Will contact you and see if you can do it. I will in the meantime, enjoy her stickers from Ms. Lopez's class (2nd grade- Morton Ranch). I think it is truly amazing that you have a company that give back to the community, and it is quite unfortunate that you received unfair reviews. In the meantime, keep your heads up high, and know that your creativity and the joy you bring to the children, make a...