Spectrum Store — Local services in North Adams

Inspired to write a review today after a sales solicitation call....hadn't reviewed Spectrum after the interactions detailed below, and wasn't planning on writing a review until this latest call. Left Spectrum due to tripling their price for streaming TV. Called to cancel and a service rep transferred me to a sales associate. Sales associate droned on and on about different plans and different discounts. Finally agreed to continuing service once we agreed on a program that would keep my monthly payment the same. That took about 45 minutes.

Bill arrived and it went up 14%. Called again and cancelled streaming service. That's when I learned that representations made to me during the first call were numerous:

First, price increased anyway.

Second, I was told charges aren't pro-rated for cancellations done mid month and I would have to pay for a full month regardless of cancellation date. After cancelling the bill WAS pro-rated.

Third, was told cancelling the streaming service would raise my charges for internet. Wrong, internet price actually went down.

Finally, back to today's call. Representative started by thanking me for being a loyal customer. I replied that they hadn't earned my loyalty. Representative's reply was to play an audio track of applause and cheering. How incredibly rude. Cable companies have finally perfected the pricess to alienate and drive customers away. At this point, cable could be free and I wouldn't sign up. If a different internet provider ever offers service here, I'll be leaving Spectrum immediately.

Oh, one last thing, consider YouTube TV. More channels than Spectrum, a flat fee, no additional fees, just one price. Highly recommend. Customer service at YouTube is friendly, respectful, clear and helpful. What an incredible contrast...

Gentleman who works here with a subpar tree tattoo on his arm seems to have an attitude problem. Rather than asking how to help you or listen, straight to a solution and not listening. Even after telling him I can return the equipment here by customer service despite what the box said, that didn't matter. I am contacting Spectrum to file a complaint and ask for the district managers phone number as well. I doubt the manager at this store would do anything if this has been a continued behavior I have received from him. He may even be the manager himself reluctantly, so talking to someone past the manager is my next step after customer support.

**Comtacted support and spoke to management for Spectrum/Charter. You are absolutely obligated to take equipment back if someone brings it to you. Doesn't matter if it's in a box, you take it. You are not a third party store, so listen to your parent company. The exception is if it's COVID related, but that was never stated while big man came in all proud to shut me down.

*Working on getting store...

To compound the problems of dealing with this company on the phone, the customer service reps at Spectrum North Adams were extremely rude and unhelpful in resolving an incredibly simple issue of adding an authorized user to an account so that someone other than my mother, who has mobility issues, could pick up a new cable box after they abruptly cancelled her existing TV service when we added internet and voice. 3 hours on the phone on 7 different phone calls and 2 trips to the store later there was still an issue with the cable box. Once the final customer service rep gave up and set up a tech support call I called into the automated activation hotline, a computer literally told me it fixed the problem and to "press 1" when the picture came on. The computer went above and beyond anything anybody I had talked to was capable of, honestly I think it should...