Nucar Toyota of North Kingstown Service & Parts — Local services in North Kingstown

I bought a new Toyota Corolla Cross XLE a little over a year ago here. It was an awful experience, especially for a 1st new car buying experience. The salesman was Joe P! I decided to buy a car due to the loudness of my car as the service dept told me it wasn’t worth it to fix anymore d/t the rust but that it would be fine for over a year. Unfortunately, I made the mistake of telling Joe P. the car that I wanted. I know now not to let the salesman in on anything. I put a deposit on a white 2024 Toyota Corolla Cross XLE that was coming in 12/6. While I was waiting for it to come in, I began searching for another dealer who might have one in stock. I texted the sales manager to find out if my deposit was refundable, she asked why was I asking, I told her I was shopping around, then soon after Joe texted stating my car was in, that it came in early. No explanation. I realized after I found out that they lied and sold me a 2023, not a 2024, that it was because he was scared that he would lose my sale. When I arrived 2 days later to finalize the car deal I was exhausted as I work nights as a nurse. Joe P. was waiting at the door for me, rushed me in, never showed me the vehicle. Instead, papers were shoved in front of me and after filling those out, I was rushed in to talk to the finance guy, I think his name was Eric (who talked me into a useless warranty-don’t purchase it-so useless). I asked "why did my car come in so early" and finally I was told they got it from another dealer BUT the very first deceptive item, HUGE DECEPTIVE ITEM, was I noticed on the computer screen that my new car had 353 miles?! What?! A new car?! Unbelievable! Eric tried to gloss over that. I was so pissed but nobody was listening to me, this was my first car transaction, and I thought I had to accept 'cause they already had taken my old car and I was exhausted, couldn't think straight. Joe only gave me $2000 for my 2010 Toyota Matrix which had a Kelly blue book value of $3600+ for acceptable condition. BUT the worst deceptive thing that was withheld from me by Joe was revealed only after signing all the paperwork when I was trying to add the vehicle to my insurance… it was a 2023, NOT A 2024!!! My deposit was for a BRAND NEW White 2024 Toyota Corolla Cross XLE that was to come in 12/6 but Joe P. never, ever, told me that the car was a 2023 until I was trying to add it to my insurance after everything had been signed! And when Joe and I finally got in the car, it had fingerprint smudges on the display, was missing a floor mat, and had white goop all around the sunroof!!! That's why it had 353 miles, fingerprints, and missing floor mat as it was used!!! Nothing was ever done to rectify this big mess or to right these very deceptive tactics used by the car salesman Joe P. Joe Brodeur wanted to talk on the phone but when I stated that email was better as I sleep during day for work no one listened and nothing was done to talk via email! I will say on 11/6 Joe Brodeur did let me know the sales mats came in via email and he did say he was hoping we could discuss my issue with the sales dept and resolve it but as I stated I do not have time to talk on the phone and needed it to be resolved via email so nothing was ever done. Never should a business to be so deceptive to sell a customer a used 2023 after having put a deposit for a new 2024. The service dept was always great, never had any issues, but hard to even trust going to service there now. The response posted below from the company is false and misleading. They did not try to help me due to me needing a new car. They did not do me any favors, they wanted my business as I had the money and the credit. My car was just loud it was good for over a year the service dept stated. I was never told that I couldn't get a 2024, no one mentioned that I was being sold a 2023, Joe did not want to lose my sale as I was looking with other dealers. I have the proof w/the texts and calls. I thought I was buying a new 2024 but got a used 2023? Extremely deceptive! Don't...

At 51 years, I’m now a two-time (new car) buyer from the business, and will be for a third time, I’m certain.

So far, at every turn, I am extremely satisfied with all aspects of my experiences. Whether it’s over a little haggling on the asking price (yes, I maintain my old-school negotiations persona, even if it grants only a few bucks, at least I feel the company worked with me somewhat, and such a feeling as that still counts for a lot!), … … or whether it’s connecting on options within finance, or the great service/maintenance departments, the dealings within any of the situations here feel highly professional and are always well executed.

On my most recent visit, things were no different,

Upon my arrival, I think a foreman took the time and initiative to immediately call me over to him for service, at what seemed a centrally located kiosk. My service visit was since delegated very responsibly.

Some of the other great nuances lie within how absolutely above and beyond the service rep I did receive then handled my situation, and from start to finish. As soon as he was called and directed to take over, he stepped up with with a sincere sense of wanting to help me out. From that point onwards, I was treated as a gentleman, by a fellow gentleman, and one who brought deference and respect to the occasion. Even more impressive and refreshing, he leant something that’s missing most of these days: old-fashioned, kind and humble appreciation. This is another great (albeit vague) feeling to experience as a customer, and perhaps rewarding to all sides. I believe this type of sentiment within a company needs to be a fostered culture. Thankfully, it is prevalent company wide — Were ever I seeking employment, and if ever they’d have me, I’d gladly apply within!

Incidentally, I also needed to obtain another key fob, so I inquired about that process during the same visit. In the end, even though the gentleman representative could not get a neighbor department to resolve that concern on that particular day, he still offered to make arrangements to that end. Just another great example! He even took time to cover the presented paper work and was willing to explain vehicle diagnostics, as well as terms and conditions.

And one final note, waiting within the designated area, when the representative did finally arrive to contact me, he sought me out directly, and did so with an air about him that seemed to express continued courtesy and respect, especially for one’s personal space, as if aware not to abruptly interrupt, noticing I was working remotely from of my laptop computer.

Within the realm of the service industry, these levels or conscientiousness and courtesy are jjust something one does not see in many other places. Most incredible!

Respectfully and with loyalty, -David E. Melucci

PS Also worth mentioning: I’m highly confident in the workers who service my vehicles; my gratitude and appreciation for their superb levels of...

I brought my car here for routine service while I was on a lease and continued afterward because I knew I was moving out of the area and was too lazy to find another mechanic.

The bad: Not sure how they managed this, but after moving, I found out that I should have had several maintenance services done that they did not bring up over the last 3 years. The new dealership alerted me to this on my first oil change after moving and even showed me that they come up in the computer system automatically according to the mileage on the vehicle.

Other issues that occurred, which I post here for other women- nobody was overtly rude to me, but this is unfortunately something to watch out for with car mechanics generally: Got a mirror replaced after a snow plow smashed it off. Get in the car to drive away and there is some serious distortion that's extremely obvious. Drive back in, had to argue with the two service consultants that the mirror was indeed defective, and they didn't believe me until one got into the car and started driving it. Went in for a battery check because on startup the interior lights were flashing and it took a while for the engine to turn over. They keep the car overnight, claimed they tested the battery twice and said it was "completely fine." The problem persisted, I brought it back a couple weeks later and lo and behold the battery was dead and needed replacing.

Good: The guy who helped me figure out a tire replacement was awesome, answered all my questions, helped me decipher online reviews and hooked me up with tires with an excellent warrantee. They were never rude and they were flexible about dropoff and pickup which was nice, but I tolerated my other concerns being brushed off for too long and paid for it later. 3 stars for him and for how easy it was to drop off...