Nucar Toyota of North Kingstown — Local services in North Kingstown

My review is for my experience with Nucar as a whole, as my car was stickered through Toyota but sold to me next door at Hyundai, why? I have no idea.

I highly recommend that if you're going to buy a car here, you buy within their brand. You will find many great deals on used vehicles from outside brands and auction-purchased fillers. I found that although other transactions have gone well with this staff, the knowledge behind outside brands was just not there. I felt, and was essentially told, "Here is the key. Good luck. We're not Ford." It was disheartening.

I've had positive experiences here in the past with NEW vehicles, but this used car purchase was not satisfying. Despite referrals and a good history, I felt undervalued when the profit margin closed. I was surprised at the lack of sensitivity by my representative. His 'not a Ford' dealer excuse felt dismissive.

Within 24 hours, I had to be towed. I admittedly called the sales rep after hours and fought hard, respectfully, for what we agreed on—a vehicle that drove, was safe, and had two keys.

After calling a tow, they now had my old (trade) vehicle AND my new (towed) vehicle, and I was stranded.

I ended up having to buy an Uber from home to work - and then from work: 30 miles - up to North Kingstown because they offered no shuttle service. They never did reimburse me for the $50 worth of Uber rides they are accountable for.

Certain features advertised on the window stickers and in the online marketing materials for the vehicle were not included with the vehicle upon delivery, and truly I didn't know were missing. I waited nearly 2.5 weeks for the original key to the car, which should have had A) remote start B) trunk pop. There was no way to have known these wouldn't be part of the original key - until the key arrived. Again, arguing for the addition of a remote start led to the accusation that I "waited too long" to report this. I had no idea! I thought the remote start would be attached to the remote! The inconveniences just kept adding and piling up. Admittedly I was incredibly defensive, I felt roped in and left to dry.

Their words and lack of interest made me feel as if l my purchase was not important or valuable. He left me feeling that the contract wasn’t honorable as promised because "thier is risk in 'used'... which was unacceptable. Instead of offering a solution off the bat, I was told, “I’m not a Ford dealer.” This was very scary and left a distinct taste of deception. No customer should feel this way.

After multiple hours over 4 weeks of phone, text and email correspondence, the dealership eventually provided the missing, broken and unsafe features. While I commend their efforts to rectify the situation, the overall experience was taxing, exhausting, and frustrating.

I’m unlikely to purchase another used vehicle from this dealership, especially an off-brand one.

I wanted to add that I hold no long term hard feelings. I'm understanding that this is a business transaction. I would recommen treating ALL customers with the basics: honestly, kindness and sincerity. When you lose that, you lose the customers trust in the brand... and that is what...

I brought my 2023 Camry in for a complimentary oil change on Aug 7th. I got out of my car and met with one of the cs reps who asked "what brings me in?" I told him I needed to change the oil and to top off the coolant and wiper fluid. He told me the wiper fluid is automatically done with an oil change ( though I specifically asked bc it was missed more than once before). He proceeded to try and upsell me into doing an alignment due to the many potholes in the state of RI. He said it would "only" be $125. I politely declined as i was only there for the complimentary oil chage which was part of my car's purchase. He then advised me there would be a 3 hour wait which I accepted bc I saw for myself that it was busy. What I didn't know was that it was going to be a 3 hour wait most likely bc he misunderstood what I had requested. While I was checking out, the cashier said the bill total was $259.00. I asked for what as I was only there for a complimentary oil change on my new car? They called the rep back in as I was disputing the bill. When I met with him I told him I never asked him to change the coolant, but to top it off along with the wiper fluid. He was adamant that I had specifically asked him to change it, specifically!! I then told him I didn't even know that ppl changed the coolant, it's not even in my vocabulary bc I didn't even know it was a thing that was done, so why would I request it? He insisted that's what I said bc I even signed the form. Well, I signed the form bc I trusted that he would be competent in handling my instructions but, that was not the case. Common sense would dictate that a customer coming in for one of their final complimentary oil changes on their new 2023 vehicle is in no way asking to "change" the coolant for $259.00. If he werent trying so hard to upsell me with unnecessary services, he may have understood me the first time. The place has definitely changed and this unfortunate event was not the first but, I'm forever hopeful that it won't happen again. Even still, I would recommend them over all bc in light of the handful of mishaps in the last 17 years of being serviced here, I still respect them all and the work they do for the community of...

Purchased vehicle on 10/3. Unorganized and chaotic experience from start. When i arrived the entire dealership was under construction. The salesperson had said vehicle wasn't available despite me confirming with a different person the day before. Then he found said vehicle. Scheduled to pick it up a week later. Vehicle wasn't ready when I arrived despite pick up being scheduled well ahead of time. Had to wait over an hour. Meanwhile salesperson who was supposed to be getting vehicle ready instead was working to sell a car to a different customer and left me waiting longer. Vehicle finally gets to me, there's a scratch on the door. Brand new vehicle. To their credit they buffed it out in less time than they said it would take. Over 1.5 hours later I finally leave. Drive over an hour home and then dont drive the car again for a week. Go to get an inspection sticker. Brand new vehicle fails because of a construction nail with washer in the side tire. I contact the dealership, speak to the sales person, the sales manager, and someone from service. All refuse to help me. Despite being a brand new vehicle, driven 3 times, under manufacturer warranty, dealership warranty and 1 day over there supposed nucar happy warranty they refused to replace the tire and said it was wear and tear. On a vehicle driven from their dealership which was under construction and likely where the damage to the tire occurred. Now I'm out another $350 to replace the tire on a vehicle I just spent $40k. I've submitted a better business bureau complaint. Will update review with any responses.

EDIT: As response to dealer response: There was no "offer to help" until after BBB complaint was submitted. After dealership received complaint, refund was offered. I have submitted all required documentation to dealership and await actual refund. If/when refund is recieved, i will update review here and close out...