Norwalk Furniture — Local services in Norwalk

Spent A LOT of money on a Norwalk Tribeca sectional in July of 2016. I wouldn't normally spend so much, but the furniture store sales person made me feel like this was a long term investment - I was under the impression that this was a high quality piece that would last me 20 years. Absolutely beautiful piece of furniture...for a few months. After about 3 months, the seams in the upholstery started separating. They do offer a year warranty on their upholstery, so they sent me new couch cushions after I submitted pictures. Decent experience with that. However, about 6 months later, the same thing started happening. The first time, there were 2 adults and no pets in the home. No kids either, so the furniture was treated well, and the seams still separated. The second time around, we had adopted 2 dogs. One is 40 lbs, the other 25 lbs, and while they do spend time on the couch, they aren't rough on it. But this voided the warranty, and now it's past the year point anyway. Bottom line is, DO NOT spend so much money on what is supposed to be a high quality line of furniture. They quoted me $1100 to replace the cushion covers!!! If you actually LIVE on your furniture, this is not a smart investment. I was certainly duped and learned my lesson. If you plan on putting this in a formal living room that never gets used, and you have disposable income, go for it. It's pretty, but not...

We bought an insanely expensive sofa 2 years ago, and we were assured the fabric was stain-proof. 1 week into use I spilled some drinking water and it’s forever stained. I’ve literally only ever spilled clear liquids on it. They begrudgingly gave us 2 new covers within the first couple of months, but they should have sent us entirely new cushions. Even the salespeople at that store couldn’t help us get the cushion covers back on. I was hopeful they would smooth out over time, but they honestly just look so sad. I can’t believe I spent so much money on a couch. I won’t order from here again, and I will do more research around customer service and durability. I was duped. Take it from me and go find a much better price point...

Ordered a sectional in February 2021 for a second home. It was finally delivered sometime in September. I was in the home 6-8 weeks since delivery. Rarely even used in in that time. The fabric pilled on every cushion with none or minimal use. It’s absolutely horrible. I could have saved a huge amount of money buying a piece of cheap furniture . The customer service is awful and unwilling to do anything . I am not typically one to complain if I think it isn’t completely justified..in this case it is. DO NOT BUY from...