True Manufacturing Company, Inc. — Local services in O’Fallon

For goodness sake…what’s happened to this particular manufacturer and organization?

More importantly, is the founding family turning in their graves, because this is also a company that’s likely heading to the same graveyard based on our personal experience.

And I feel like this is only adding to a growing chorus of extremely #dissatisfied customers. Which the way they talk, behave and advise, you’ll second guess if they even have a notion or care of what a CUSTOMER actually is.

And do not be the second owner either, as it will be far WORSE.

We have two TRUE units that only differ by ONE serial number. They were both born in 2016 and are two (matching) mini-fridges.

And sure TRUE may come back and say the serial numbers do not represent when they came off the line, but I’d venture to guess these units were manufactured BACK-to-BACK and you want the true irony of this posted review???

They BOTH collapsed and failed at just about the same time as one another. One had a catastrophic leak of the sealed system ($4,000 USD Parts and labor repair cost with their factory recommended Appliance-outfit in Hudson, OH), while the other had a massive control board failure ($1500 Parts and Labor).

As mentioned above, we are (indeed) the second owner of these units, and we’d truly like to think reasonable ones as well, that this is NOT the following :

An unreasonable issue / request of asking for a brand new or free replacement on one or both Wanting free parts -or- work labor -$’s to have repaired, though some companies might Multiple calls to appeal this, but they are more concerned about advising they are OUT of warranty and even if they were not, since we are not original owners, they’d just not handle this any different anyhow

Bottom Line :

WE SIMPLY WANTED SOME HELP ON THE RETAIL PARTS COST (…WHICH DOES NOT COST THEM TO PRODUCE AT) AND WANTED TO ATTEMPT ONE REPAIR ON EACH BEFORE REPLACING ONE / BOTH OF THESE UNITS.

Which is crazy in its own right, as these units are not even close to 10 years old (yet) and TRUE holds themselves out as a premium purveyor and manufacturer, but based on this behavior and TOTAL LACK OF SUPPORT, they are anything BUT this.

Oh. We had an issue with a SubZero wine fridge in our home, and you know what? There wasn't a cc: care that we were second owners & (via same Repair Outfit) they graciously rebuilt our unit. And the SZ-parts costs were fractional to those that True is providing to us and the RECOMMENDED service provider now too.

There was an interview with the legendary football coach, Lou Holtz, that made a poignant comment and observation. You know what the worst or saddest companies are? They are the ones like a United or Delta Airlines, for example. If they went bankrupt tomorrow, no one (re: of the general public) would really notice…much less care.

I honestly feel sorry for those that wake up each day to work and contribute to TRUE, as based on what this has felt and been like, they probably deserve to be in this SAME grouping and have the same (future) fate.

As they just don’t seem to care. At all.

What an abject and unfair disappointment with these men and women, and as I have now committed, but honoring MY WORD as their second hand customer, I will repost this review to be new EACH (new) quarter ahead.

And I hope there is someone still within their 4-walls that reads this, and maybe says…”you know what, this probably is NOT the way to take care of anyone…regardless of what an arbitrary warranty policy says.”

Because are they just selling + enforcing warranty’s OR producing a product that should last and mean sometime to whoever uses it?

I hope I can amend or change this review, but based on my money right now, I’m guessing this will linger out there, and hope this steers one…if not most, to go anywhere but TRUE for their product needs.

True Company : You have all my contact info from when you repeatedly denied my human and what I have held are my fair appeals outlined here. Ball is back in your court, but hope to not read your...

We purchased a new True reach in cooler from Katom in 2020. At the time their warranty was three years parts and labor. It started acting up and we found out that it left the factory with an issue that they had to set up a fix kit for. Warranty work was done on it but it wouldn't keep temperature. Warranty work was done again, and they pulled the original thermostat and put in a candy thermostat that will only cool to 45. That worked for a bit and now the system won't cool below 50 degrees. It's never worked properly, faught with it all four years. It gets worse. $5k and 4 years later and I have a 2000 pound door stop that nobody wants to work on because it has propane based refrigerant in it, which is what True pushes and sells. Even though it never worked right and they never fixed it, they've decided it's out of warranty and have washed their hands of it. Won't return emails, etc. Not even their recommended warranty techs will come and look at it, claiming they are too busy to do warranty work. I would highly suggest anyone looking to buy a cooler look elsewhere and look to...

Called to the service department. The man who answered told me they didn't make the part anymore (which I knew, because is an old unit) I asked him if there was any way to replace it with something else, and he said, no and hung up the phone. What a disgrace. When I called the parts department, they told me very politely, they didn't have the part and should contact the technical department as they could offer some help in finding something similar. So much for help. So rude and unnecessarily so, I get that you don't have the part, but I also know, if you want to help a customer find some way of replacing it, you also can. Problem is, this is a skit from that show "little brittain" where the lady just says "computer says no" to every question. Please hire real technicians who know about parts and how to repair stuff, instead of some guy who just checks the...