Spectrum Store — Local services in Ogemaw Township

On 3/27/2020 I reached out to Charter Spectrum 2 move my elderly mothers phone service to my house as she would be staying with us for an undetermined amount of time with being released from the nursing home. I waited an hour on hold and talk to a nice young man me and Michael who said it in order to do that we needed the four-digit code off the top of her bill. I had to explain to him that she had not received a bill in years due to the fact that when she was starting to go blind she placed many things on auto pay so they just pull the money out of her bank account. So he said if I could access her phone that he would send me a code. My mother just lives around the corner from me so I drove right over there Michael sent a code and all was good until he realized I do not have phone service from Charter. So he was going to have to send me to sales but he notated account very well and assured me that I would not have a problem from there. Approximately 45 minutes on hold I got to speak to someone and sales. She told me that she could just Note my account but I had to go to customer retention to first shut her phone off but they should be able to handle everything from there. Get to customer retention another hour on hold and got told that we had to have the 4 digit code off the top of the bill. This is where all the arguing and Hassell started I told him that we'd already been verified it was like pulling teeth to get them to look in my account to see this. And when he did see the code in that I've been verified he said that code was no longer any good then it was only good for an hour and that I had to have the coat off the top of the bill. As my anger increased he decided to hang me off to a senior supervisor who was no more help then the representative but I've been talking too. So long story short 4 1/2 + hours on the phone and got absolutely nothing done. It is my opinion that these people are just there for a paycheck and do not care one bit about their customers. I now looking at other options for internet and telephone services! I would never recommend doing business with these...

I can't express enough how grateful I am for the exceptional service I received from Mrs. Angie at Spectrum. After experiencing a frustrating ordeal with the company's online services and a support ticket that was escalated multiple times, Mrs. Angie was the beacon of hope that turned my experience around.

From the very moment I spoke with Mrs. Angie, she radiated competence and genuine empathy. Unlike my previous interactions with other employees that seemed more interested in bureaucratic processes, Mrs. Angie focused on my issue and ensured it was resolved efficiently and effectively. Her professionalism and dedication were truly remarkable.

Not only did Mrs. Angie address my concerns promptly, but she also took the time to explain the steps she was taking, ensuring I had a clear understanding of the resolution process. She was patient, knowledgeable, and, most importantly, she treated me with the respect and courtesy that every customer deserves.

It's rare to come across someone who goes above and beyond to make things right, especially after a series of unsatisfactory experiences. Mrs. Angie at Spectrum single-handedly turned my negative experience into a positive one. She is an invaluable asset to the company and deserves to be recognized for her outstanding customer service skills.

I want to extend my heartfelt thanks to Mrs. Angie for her dedication and exceptional assistance. Spectrum is truly fortunate to have such a wonderful employee on their team.

Thank you once again, Mrs. Angie, for your...

We had tv internet bundle ever since it was run in our town, at first it was great but then the increases started and never stopped. On top of that they were cutting stations that we watched. We then went to an alternative tv source and cancelled the very over priced tv with charter. Called and cancelled the tv returned the equipment and then got $120 bill for a service we no longer had! They say we had the service for 2 days of the new month so we had to pay for the month! That should be illegal! If I can find an equal internet provider we will be leaving them all together. The search is on . I would never never recommend charter spectrum to even my worst enemy! If I could rate zero...