Morrissey Cycles — Local services in Old Lyme

I had Morrissey Cycle dissemble and ship my Electra townie and Xtracycle attachment from CT to TX. I cant explain to you how my stomach dropped when I carried said package to my door from my car (50 yards) and because none of the smaller pieces were tied down or bagged, two bolts fell out. Two different bike shops confirmed what I was dreading, SEVERAL pieces are missing, including a discontinued French nut and bolt that links my bike to the extension While my bike is old and rusty, if I'm willing to pay $270+ and KNOW it arrived to the shop in one piece, it seems like such a little ask to have all pieces when...

Wonderful Shop for having service done on my Mountain bike. My brother has known the owner for years and suggested I go there when I was in town from NC. He rebuilt a broken I9 wheel for me, installed the tires tubeless, and a few other small items all at a great rate with amazing service. I would take any bike here from a beach cruiser to a $10,000 road bike or even my downhill bike. Great people! And, now I've been back 5 years later for a rush job to fix my derailleur on my Turbo LEVO ebike. Still...

I snapped my chain on a MTB ride and stopped by the shop. The person who helped me was extremely kind. He had a chain in stock and said he could get everything together and dialed in. I drove over to Coffees for a coffee and when I got back to the shop the bike was ready to go! He separated some extra links for me to keep on future rides to use in a pinch if I ever had a similar issue on the trail. I will only be going to Morrisey Cycles for all future purchases and service! Great selection and part...