Orange Powersports USA — Local services in Orange

I recently had my 4wheeler repaired at Orange Powersports. When I brought my 4wheeler in I gave them a list of things that had recently been repaired on the 4wheeler so they would know those were not things needing attention. The service department called and requested a second hour of diagnostics which I agreed to. When they came back with the estimate they had items listed of a part that is very expensive that needed to be replaced that I had already told had already recently been replaced. It appeared they had not even listened to that conversation when I brought the 4wheeler in. That was the first red flag. They had also added an oil change which I told them I had already recently done. They said they would take those 2 items off and get me another estimate. The 2nd estimate came back $1000 less! This was my 2nd red flag. They were approximately charging me 4 hours to do the oil change and the fuel pump assembly repair. I knew that this could not take this long since I had recently changed the fuel pump without a lift and all their tools in only 30 minutes. I know there are cleaning and doing other things but there is no way it would take a true atv mechanic that long to do theses 2 “repairs.” When they finally called to let me know the repairs were done, they told me the battery was bad and it would be an extra $300 to replace it for the battery and the labor. I KNEW the battery was good so I told them no thanks I had an extra battery at our house. Alone to install the battery was $140 and that would be for 5 minutes that it takes to install the battery. This is absurd! I argued the total repair and labor costs but nothing was changed. I paid and told the service guy there that I wanted a manager to call me. The manager didn’t call me until I reached out to Orange Powersports again. We talked on the phone about all the issues. He said it would take 4 hours to do the fuel pump assembly and the oil change. I was charged 8 1/2 hours for the others repairs done to my 4wheeler. I told him that couldn’t have taken that long. He said the Mechanic actually took 10 hours but they only charged me 8 1/2. What a lie! I then addressed the battery issue. He couldn’t justify the charges for the battery. I told him that I took the battery to Autozone and it checked good. The service department told me that they had to jump start it every time while they had it. I had never had to do this at home and I haven’t had to afterwards either! It starts on the 1st try every time! (When I picked it up the guy said he would go jump start it real quick so I could ride it around the neighborhood before I took it home. I doubt he really had to do that. He just needed to cover his lie!). You may think I just don’t know how long all of these repairs really take. I knew many would think that. So I contacted another local atv repair place. Without disclosing all the issues, I simply asked them how much for the parts and labor to do ALL the needed repairs, including an oil change and a fuel pump assembly. Guess what? They would charge me $1759. This is about $750 less than Orange Powersports. This 2nd location is just as big and skilled too. It’s not a home mechanic or anything like that. So, in conclusion, Orange Powersports is a very dishonest repair shop. The labor per hour at both locations was the same. Orange Powersports just added labor hours that wouldn’t be needed so I would have to pay more. The manger said he would have no reason to lie to me about this when I talked with him. I can think of about $750 reasons right here! Duh. Obviously the parts would be basically the same too. I asked the manager for some amount of refund but he said no to any refund. Honesty is hard to find so I hope all who read this will do their own homework and know that I’m not doing this vendictively. I expect companies to be honest and when they’re not, people should...

Wow Where do I begin. My wife and I purchased a 2020 Honda pioneer 1000-5 delux 20k+ Completed the deal late on a Friday, purchased winch, windshield and a hard top, the windshield and the winch was not in stock, we elected to pick up the SXS on Saturday morning with only the top and will return for the other 2 items. Upon my arrival the very next morning the sales person and the owner had no clue who I was. (Maybe it was the required mask)benefit of the doubt, I picked up the SXS with no instruction of its operations, actually the salesperson loaded it on the trailer. I waited for more than a week with no call from the dealer, I called and spoke to the parts department to inquire about the winch and the windshield, this person had no clue about my inquiry and put me on hold to find out about the order, she came back on and said they were waiting on the winch bracket, I continued the conversation and asked how long could I expect to wait to have the winch and the windshield installed. "I dont know" would you mind checking. Back on hold no return. I waited another 4 days no call from the dealer, I called and was pretty perturbed about the lack of service I was getting and the owner was put on the phone who explained they were attempting to contact me, I informed him I work and have my phone constantly and never received a call, it was determined they had the wrong contact number. Again benefit of the doubt. So I scheduled the service appointment and during the conversation about the service apt. I mentioned to the owner I had driven it for 100 miles and I was interested in getting them to perform the 100 hour service, I brought the SXS in and discussed the additional service with the owner, later that day the service manager called and told me my SXS was ready I asked him how much did I owe him he told me no charge was due, I said for the service he did not have a clue and was never told about the additional service, they kept the SXS overnight and performed the service, I picked the SXS up the next morning paid the bill, no explanation of the winch or windshield operations no assistance loading, nothing. Upon my arrival home I started working with the winch all was basically self explanatory and Google, YouTube was very helpful. The windshield was not a Honda windshield it velcro to the roll cage and was not comparable with the hard top, to lower the top half you actually had to remove the windshield fold it and reinstall it, Not a 1 person operation, (my wife refused to accept this as there was no way she could accomplish this) she contacted the owner who agreed to order and swap the windshield with a Honda 2 part windshield, we thought we had purchased. A week ago was this discussion and no contact to date, maybe they have the wrong number again. Hopefully things get better but benefit of the doubt probably will be a regular occurance...

How Not to Buy a Goldwing.

I tried to buy a Goldwing from this dealership. At first, everything seemed normal. I called around noon from CA and asked for some pictures. By 12:27pm Keeton sent me 4 pics. At 12:31 pm, I told him the pictures looked good and asked for one more showing the miles. At 12:35, I get a pic of the dashboard. At 12:41, I text Keeton that I want the bike and for him to call me. So, in less than 15 minutes after seeing the pictures, I am buying a Goldwing. So I thought.

Keeton and I talked and after giving him my name, address, and email, he agreed to send me a purchase contract that night or the next day. That would be the last time I spoke to or heard from Keeton. From that moment on, Keeton did not respond to text messages or answer his cell or dealership line.

I decided to give Dennis Sparks (Sales Manager) a call. To my surprise, Dennis told me the Goldwing sold 3 or 4 days BEFORE I first spoke to Keeton, yet Dennis asked me if I had put down a deposit on the bike. Wouldn't he know if Keeton had received a deposit? Don’t all sales need to go through the sales manager? Dennis promised to look into how this whole mess could happen and call me back with an explanation. As if at this point, it really matters.

Surprise, Dennis never called. So, 2 days later, I called Dennis and as luck has it, he was in a meeting at that very moment discussing ways Columbanus could avoid customers going through half of the buying process on bikes that were already sold. I told Dennis that I ran a Vin Data report the day AFTER I had agreed to purchase the Goldwing, while waiting for Keeton to send me the purchase contract. I just wanted more info about the bike I had already committed to purchasing and to start a records history for my new bike. I told Dennis that the least Columbanus could do is to refund me the $14.95 I spent on a report for an already sold bike. Dennis said he would call me back after talking to management.

Dennis called me back after he spoke with Mark Frey (COO) and said it was agreed that it was "my decision" to run the report so they didn't feel they should reimburse me. So, apparently, Dennis and Mark think customers actually “decide” to run reports on bikes that are already sold.

As I write this, 6 days after I first spoke with Keeton, the "already sold" Goldwing is still listed on Cycle Trader for sale. If I understood Dennis correctly, the new owner hasn’t sign the paperwork or picked up the bike yet. They can’t remove the ad until it leaves the dealership. And by the way, their ad states in the title that the Goldwing has ABS but it doesn’t. Worst "sales" experience ever.

New Owners, New Experience says...