2112 Electronics — Local services in Orchard Mesa

The most ridiculous customer service I’ve ever encountered in a technological based business. Tech is booming and if these guys want to stay in business they should find a new owner. The owner, Joel, is a ridiculously rude person. First time I brought my tv to get it fixed it was a simple part, he ordered it from Samsung and said that he would have it repaired the same day, so I drove 150 miles from my home to get it repaired. He said that the part was defective 6 hours later after I had arrived and had been waiting around, so I came home empty handed. I would expect a bit of a discount or compensation on his business part since he represents Samsung. He said to me, “I’ll see what I can do when you come up.” Next day I came which was a month later, (because it’s so far and I couldn’t come up), when I arrived I simply asked if there was anything he could do on the bill, which was including $100 for 30 mins of labor. He literally darted at me from the depths of his workshop and yelled at me three times “no discount!” Got in my face, he was like 3 inches from my face, and had a smirk on his face while he was explaining to me just why he wouldn’t give me a discount. I will never come here again, I ended up paying in full. Nor would I ever recommend anyone ever coming to this establishment to get anything fixed. Steer...

Joel, the owner, is amazing! He is knowledgeable, kind, personable, profession, a problem solver, and great at his job. Our Samsung TV’s screen went black and the sound went out after 4 months. We called Samsung and they sent Joel over to repair our TV. Joes drove from Grand Junction to Eagle County (3 hours one way) and repaired our TV in our driveway. He was really nice and helpful. The TV picture and sound is better than it was before it was repaired.

Three weeks later I was setting up a new cable box from Comcast. My Mom and I could not get the TV to sync to the Comcast cable Box. My Mom said, “let’s call Joel, he will know what to do.” We called Joel and he walked us through a series of tests to see if it was the TV or the cable box problem. He did this all by memory over then phone. We are impressed with Joel’s ability to give step by step instructions over the phone so precisely. It ended up the cable box was defective. Now the TV works great and I have cable. Thanks...

I rarely give reviews. This place and especially Ann deserve 10 stars for going above and beyond!! Ann listened to my problem then had me txt pictures so the tech could review them. Not only did they solve my problem (a panel failure) they knew the manufacturer did not have a part to fix it. The most important thing she did was provide expert details about where to get a new TV and the caution about buying one online (30 day guarantee). This is service that you don’t find in many places anymore. ...