Allied Van Lines — Local services in Orlando

I am disappointed with this company as a whole. There were good parts of my experience like the in person estimate, the pay structure and the driver was a nice person who details everything. The packers came on time and didntheir job.I even get how they try to make more money by asking if there is anything else they can pack for me, that's just up selling. That's business. Here is where reality sets in. If you pack anything yourself prepare yourself that these movers have no delicate touch to them. I get playing tetris to make boxes fit but to smash crush flip upside down is something I have not seen from any local mover I have ever used. I will say this was a long haul move from Florida to Nevada. My items had to be put on a shuttle truck driven to the long haul truck and reloaded and then at the end of the trip the same had to be done with a shuttle truck. So my items have been flipped tossed and turned more time than I was present for. I can only speak for what I have seen from intial load to last unload. Since my load was Less than a truck load, they (the truck driver/ company) had to do other pick ups. Again in business I get making the money how you need to. However, the amount of moving and adjusting of my things cause little dings misalignments, and things being upside down. The process of tagging everything and checking off the list was fine. Let's us account for everything. The packers packed all my delicate Televisions and glass but said that the movers/ drivers will handle everything else. Everything else included my 2015 Harley sportster just Bought right from Harley in Kissimmeea month prior. I had an entire conversation about if they needed the key to accompany the bike, the driver Charlie says no but he was concerned about the alarm which the lights were flashing as they were rolling out of my carport to put it on the truck. They wrapped the bike in mover blankets, looked great and safe from bumps and scratches. Somewhere after the bike left my sight and arrived a week later in Nevada my battery was dead and the power switch was on. Best deduction is they switched it on as they wrapped it or moved it on and off the shuttle truck to long haul truck or vice versa in Nevada. When my bike got to my garage in Nevada, power switch on no power. The movers wanted to try and jump it with a car but they were trying to google how to do it, they couldn't figure out how to get to the battery so I stopped their attempt before they torn something off my bike and blow it up. Unfortunately my bike insurance did not have road side assistance so I could not get it handled. Charlie the driver text me later in the week to see if I got it up and running. I told him no and he said he would see what he could do on his end. Well have not heard back from him so assumption is he could do nothing. I put in a claim and all I wanted was to make me whole and replace my battery, he'll even offer to send a professional to try and jump it. I got no response and this was my only mode of transportation. Instead I had to call the claims department just to have Susan deny my claim saying it was a mechanical issue, not a scratch or a dint. So not only did I pay over 6000 dollars for my stuff to be rough handled across country. I motorcycle I just bought a month prior to my move with document proof of all new mechanical parts. I have a motorcycle I have to pay to fix that I did not break. Do not allow this company to carry anything of value if they have to make stops and don't allow them to ship your vehicles. All I get is a sorry for your inconvenience. Not sorry my guys were a bit careless and let's make you whole. I'm not trying to get something for nothing just get me running. I'm in a new state and no transportation thanks Allied. I did this review because they sent 3 requests for me to leave a review so I did. The attitude I got was thank you for your business sorry...

Sharing this in hopes that it will help someone else steer clear of being just a number; not a valued customer.

My husband and I moved from Tampa, FL to Memphis, TN.

I wrote our entire experience in detail, but it wouldn’t post, because it was past the character limit, so I will now start over and summarize, but it doesn’t do as much justice without knowing the details of all the unprofessionalism.

We were so much below inventory of our original estimate that our final bill was lower AND we received $150 in a check from corporate a few months after our move and STILL our items did not fit on the truck that they brought the day of the move, which to put it mildly, caused a LOT of stress and delay. We were told by the office that our 2nd delivery to Memphis WOULD be late and they started the claim for me, telling me to submit the claim as soon as the second shipment arrived. I did, and 5 months and many grueling conversations later, it was denied, stating that they don’t reimburse for “overflow delays,” but that, of course, was not what we were told all along from the office.

Ronnie, our lead driver, didn’t introduce himself to us or show really any courtesy. He made personal phone calls during the loading process on move day. I told the office immediately, but I also mentioned I was a little apprehensive of Ronnie knowing I was upset, since he was driving our personal items to Memphis, and I just wanted our items to arrive safely.

Freezer was damaged. Marks all over it. Waited 5 months for Margie to send me a letter in the mail, stating that my pictures weren’t clear enough. The company allied sent out to look at our other damaged item, our dresser, also took pictures of the freezer. To hear this 5 months later- FIVE MONTHS. Trust me, they delay the communication so that you’ll just give up, and that is more or less what I did.

Dresser was damaged. They sent a company out to look at it and we did receive some money to repair that.

Five out of our 6 mattresses were not wrapped in plastic before loading. I saw them wrap the 1, so I assumed all were. In the end, even Sirva (who owns Allied), said, basically, we are so sorry this happened. It is not our standard practice. However, for me at this point, apologies are not enough….

William Law was our customer service rep handling the delay claim. While he was nice in his responses, responses were at least a month+ between each. Imagine trying to have a conversation about a claim, waiting at least a month between each breath. Olajuwon Robinson was also involved initially in the claim, and he was still on our emails. When I finally called, hoping to talk to William (never could get him), Olajuwon- I just almost have no words- but somehow he made things 1,000 times worse. He said, “I removed myself from your situation a long time ago. Your emails go to a file… let me open the file… yep, here they are. A lot of emails I haven’t read. William is dealing with your situation.” And here I thought all along that Olajuwon was extra support somehow. From a place where I try to give above and beyond customer service to my clients, I was literally shocked and floored by his lack of care, concern, respect, empathy, and courtesy. It disgusted me, truthfully.

In the end, most of our claims were denied. After waiting 5 months, I gave in, which I do believe is their goal.

Go with a local moving company- a Mom and Pop- just anyone else, even if more expensive, because there maybe you’ll be seen as a person and not a number/ a complaint / a nuisance.

Thanks for listening.

Pics of damaged freezer, damaged dresser, and some of the...

The move itself was fine. It took longer than anticipated to load the truck but things happen. What defies comprehension was the communication, or lack thereof, and rude attitude of the move coordinator. When the packer was coming, I was never given a time frame of when they would arrive. When the moving truck was coming, I was never given a time frame of when they would arrive. Nobody at any point in the process asked me about payment; only to then get a very rude call saying that my balance was going to be sent to a collection agency. I was treated as though I’d been dodging their calls for weeks. The contract outlines various payment methods and when I need to pay by (before pickup or at delivery) however because I added services my contract amount changed. My initial pickup was 7/10. New contract was sent 7/15. Final delivery (I had 2 deliveries which was also confusing and was not communicated properly to me) was 7/22 and that very day I was told that my account would be sent to a collection agency if I didn’t pay by the end of the day. I had only spoken to the move coordinator once before about payment the week prior and told them that I could either wire the payment or give the driver a cashiers check, whichever method they preferred. They started slinging accusations saying that I told everyone multiple times that I had already paid via wire transfer. That’s a blatant lie, again NO ONE at any point asked me about payment. They then said that I promised I would give the driver a cashiers check. Another blatant lie. Which is it? At this point all of the claims they said I made contradict themselves. At the end of the day the move coordinator, and the driver, forgot to collect payment and decided to shift blame onto me.

The unprofessional attitude and threats of sending my account to a collection agency totally caught me off guard and was wholly unnecessary. Simple communication would’ve solved everything. I had planned on using them again in less than a years time when I move again but I don’t see that happening after...