Bashas' — Local services in Oro Valley

This is the closest grocery store to Eagle Crest/Saddlebrooke so I often go here after work, sometimes in the hour before they close. So this is a message to whoever is training your self-checkout monitor employees: either hire proper loss prevention staff or get cameras above your registers but for the love of God, please stop advising your employees to hover over law abiding customers while they're checking out. It's getting offensive, having employees sometimes directly in my personal space pretending to arrange candy or whatever nonsense while I'm trying to do what used to be their job. This has happened the last three times I've been in the store and it's truly putting me off coming here again. They'll even hover after I've scanned my Basha's card on my phone; guys, you have my name and phone number, I literally just 'checked' in with all my personal info, is it really necessary to still act as though I'm suspicious?

If you don't trust customers to fairly check themselves out, hire staff to check them out, but please stop harassing folks.

EDIT: Ok, since I wrote my last review, things have been tolerable as far as the folks monitoring self-check out, but unfortunately, that streak was just broken.

Checking myself out this evening, get to a big bag of cherries. The upc doesn't register. Hold bag up looking, doesn't seem to be one. So OBVIOUSLY I then go to produce look up and find CHERRIES and ring it up correctly. I'm literally turning to put cherries in the bag when a front end attendant sidles up beside me- again, directly in my personal space with ZERO warning, no excuse me, no common courtesy whatsoever- and proceeds to open up store mode to make sure I rang up the cherries! I almost elbowed her when I turned back, that's how close she was. Who is training these people?! Is it Basha's corporate? Is it local management? Whoever it is, time to fire them. And hire appropriate loss prevention staff/install overhead cameras, something! Anything other than continuing to make regular PAYING customers feel targeted, uncomfortable and frankly insulted.

Another added bonus this trip was having to use the bathroom and seeing a dried feces smeared toilet seat and urine all over floor, the horrifically strong smell was as if someone sprayed all over the walls and floor. But please, direct your employees to hover over regular paying customers while you're bathroom looks and smells like an exploded latrine. Great...

I stopped at my Catalina Bashas store today at 4pm. I only saw 3 workers. No one at the meat service, no one at the Chinese Food ( a sign saying they would return later.) No one at the self check out except a woman who did Absolutely nothing. Other stores have workers who actually help make the process go quicker. Simple things like opening the plastic bags & trying to clean down the registers. They do make the process go smoothly. 1 register was open with 6 full carts in line. Self service was full with 6 carts waiting. No one at customer service. I easily could have pushed my cart outside without paying. No one was there! I do self service to ring up my groceries at Safeway, Frys and Walmart and it goes smoothly because they actually hire people who appear to want to help the process and the customer. Have the Managers at Bashas ever been to other grocery stores to see how their employees help? Why have someone there who is taking space and clearly is not helpful?? If I were her boss, she would have been fired today. Bashas in Catalina has always been overpriced but it used to be that they had customer service and did appear to want to help. I was thoroughly disappointed. In the meat market, I waited at least 7 minutes and did not see any employee at the counter despite 3 different customers who were waiting with their carts to purchase something special for dinner! Is 4 pm too early to shop for dinner? Today was probably my last time I will shop at your store. Good riddance!! I loved your store because it was family owned. That must have...

Super friendly staff, even when my extremely full cart accidentally pulled into the "express 15 items and under" checkout lane. I'm from Florida, but this is my Mom's grocery store, so when I come to take care of her for a time or to visit, this is where I shop for her while I'm here. I don't always remember where things are, so I sometimes need help, and the staff here are more than willing to help me.

Where I live in Florida has much larger grocery stores, so I'm used to more product choices, but do you know what they say about too many choices? Decision paralysis: the inability to make a decision at all. Disappointment: less satisfied with your final decision, because...what if? It's nice to not have row after row of the same type of product for a change.

The produce looked delicious! I couldn't wait to get home to try it! Picking out perfect peppers, cucumbers, and tomatoes to go with our organic Spring Mix was super easy. It's these kinds of things that make me like shopping at Bashas'.

But WAIT! I haven't even gotten to the bakery yet! It may be small, but it puts out some mighty pastries, muffins, pies, cupcakes, donuts and other nummy baked delights. I haven't purchased one distasteful baked good there yet.

There's also a Starbucks inside that is a real Starbucks and the staff there are great, too. There must be a test they all have to take to get hired in this building that includes common courtesy and kindness, or else everyone in the Oro Valley is this way. You'll have to tell me, because I'm just...