We are very disappointed in our experience with Studio 41. In April, our bathroom had a leak so we were left with an unplanned renovation project. We also had a two month old baby and wanted a one-stop shop that could help us get the materials we needed. Initially, we liked the tile and vanity choices, and that sold us on using Studio 41. After that, we had quite a few issues.
-an appointment we scheduled days ahead of time to work around our baby’s nap schedule was canceled the morning of our appointment because our sales person had double booked clients-not even an apology was given
-once our order was put in, I had to do constant check-ins during the windows when our materials were supposed to be in…at times, it seemed materials had been sitting there and we weren’t notified
-paperwork we were given at the time of our initial order didn’t match what customer service was saying that we owed for the project; customer service and I notified our sales rep of the discrepancies, but we were never given an explanation; a month later we received an email with itemized materials, and I found that the price of the stone for our vanity had gone up in price and freight charges weren’t included in the initial paperwork-no one notified us of these changes
-when the stone company came to measure for our vanity top, the stone rep told us that we would need a backsplash and sidesplash, which he said wasn’t included in our initial order; our Studio 41 salesperson told us we wouldn’t need a sidesplash so we went with her advice. This did not turn out well at all. The top had a huge gap on the side and an uneven cut of the stone. Several phone calls and e-mails were required to expedite a fix for this. It was repaired at the end of the week…but meant another day that we were stuck at our house waiting on a delivery window.
-When we ordered the vanity, the preview picture we were shown had hardware on it. I realized a few weeks later I didn’t notice handles on our invoice. I contacted the sales rep to check if they were included-they hadn’t been, so handles from the vanity company were added. When the vanity was delivered it had no holes drilled to install the handles. We had spent almost $2,000 on this vanity, and then were told we had to figure out how to drill our own holes. We are not super handy and wanted them to be positioned and aligned correctly. We also were told that the company that makes the vanity doesn’t drill holes. Finding this hard to believe, I contacted the Highland Park location for Studio 41 and was told that the holes could have been drilled. No one in Palatine has explained why we were told two contradictory things. Instead of fixing this and explaining why we were told two very different things, a manager in Palatine gave us a small refund and a list of names of people we could call to ask to do this for us.
Not once throughout this debacle were we ever offered an apology or acknowledgement for mistakes that were made, which honestly would have gone a long way. The amount of work on my end for a basic materials order that included tile and a vanity was unreasonable. Between the time the order was put through up until today, over 40 e-mails and numerous phone calls were exchanged because of mistakes that were made, miscommunication, and me having to follow-up on updates to our order. We will not be giving any future business to Studio 41 and cannot...
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