All Valley RV Center — Local services in Palmdale

We had been looking at getting a travel trailer for a few months, researching to narrow down what we wanted and needed out of it. We finally zeroed in on the size of the bed as the one thing that we refused to budge on, we needed a king-sized bed. So we looked at reviews, watching walk around videos on YouTube and we finally pinned down three different options we would like to look at in person. We reached out to 4 or 5 dealerships through RV Trader and we got no responses so we ended up calling a few (All Valley RV was not one of the ones we contacted). We ended up calling one up North because online it said it had one of our chosen options in stock and we wanted to take a look at it. The drive was going to be crazy like 6 hours. So before we left to try and make it up there, I mentioned we should check out the local dealership to see if they had any options for us. This was the best decision we could have made. We walked into All Valley RV and met with Jordan, who was extremely helpful, answered all of our questions, and was handling 3 customers at the same time. There were only 4 salespeople and like 15 customers. It was nuts! Anyway, we work with him on the pricing and then his Sales Manager comes in and works with us and gives us an insane deal (I mean literally insane and we got a few things thrown in). So once the pricing is agreed upon, we head to the Parts Department waiting for Finance. We end up adding an AC, picking up all kinds of goodies to get everything up and running, and making a great connection with the Parts Manager Armando who hooks us up on the pricing for all the stuff we buy. So we are finally ready for Finance and Rick is a miracle worker. Not only did he lower my rate to what I was initially quoted by Jordan as what he thought I might get approved at, but he also gave me a great price on a 7 year Service Contract. He also ended up giving us three RV Club memberships/offers so we could experience some of the great RV Parks in California, Nevada, and Arizona. After finishing up with Rick, we head out to have have someone walk us through how everything works in our brand new Travel Trailer. One of the Technicians, Brian, came out and showed us how everything worked, answered all of our 30 thousand questions, and gave us some useful tips on what to buy/what not to buy to make things easier on ourselves. He was awesome! Since then, we have had a minor issue with our jack that was covered and repaired under warranty and Brian was the one that repaired it for us. Just awesome customer service. Our whole experience with All Valley RV has been an amazing one and I would definitely recommend checking them out. Even if you're just thinking about venturing into the world of RVing, go and talk to them. They will answer all of your questions and even give you tips on what to look for to ensure that you make the best purchase for your needs and wants. Thank you to the team at All Valley RV! You guys...

The Good: We purchased our trailer in 2020 and cannot express how happy we were with the transaction from the salesman, to the finance Mgr.

The Bad: I purchased an ADCO cover from All Valley RV parts store and explained that my trailer would be kept outdoors, located in Leona Valley, where it’s extremely windy. The parts manager Armando assured me that he would provide me the best cover for this type environment and that the cover has a 3 year warranty. Well, this so-called top of the line cover did not even last a week and had multiple rips along most seems. I called Armando explaining the situation and was met with a response that “All Valley is not responsible for any type of communication between the supplier and the end customer with any warranty claims”. I asked about a return once I received a new cover and Armando stated that he was willing to do it, but had reservations. Note: After doing further research on this particular cover, I could have bought it on Amazon $200 dollars cheaper. Do your homework before purchasing anything from this parts store!

The Ugly: After a few months working with the manufacturer for the new cover, I received it and went to All Valley to return for a refund. There was a young gentlemen that initially helped me out and called Armando, since he was off. After talking with his manager, he respectfully replied that he could not do anything for me. Since this was a change from our last conversation, I asked to speak with Bruce McGovern (co-owner) about the situation, at which time I was met with a very defensive, condescending greeting. After explaining the situation, Bruce’s comment was “I suppose if I don’t refund you that you will blast me on social media”. This was an odd comment for a business owner to set the tone for the remainder of the interaction. Additionally, Bruce mentioned that Costco does not accept the return of TV’s…rather confused by that comment because I don’t think anyone has ever4 had to go direct to Sony or Samsung to get another TV??? Unfortunately, I did not get the chance to talk with Troy Padgett (co-owner), in the hopes his customer service skills were better than his partner.

Bottom line: If you are looking for a nice trailer, Jayco is a good brand. If you are looking for any customer service to follow after purchasing something from this establishment, it would best to go with another company. Finally, for the Business Customer Service Rep that will reply to this, I do not expect any resolution at this point and will be sure that I never conduct business with your establishment again. I’m really not sure how Bruce has been successful in a customer service oriented business, and suspect Troy has been...

Honestly disappointing, if you can stay away from the sale rep steven, heres the story for you to judge:

I bought my rv on 17dec2017 with the attention to pick on the 23rd. Part of the deal was for them to wire my vehicle and i was going to buy the tow hitch and brake control from them.i told them it was very important for me to have it before Christmas because it was my gift for my kids, i tell my kids i refuse to give them toys but what i offer is family trips and family time. I drop off my vehicle on the 21st before closing and pick it up on the 22nd before closing, they were in a rush because there were a few complications and they were trying to get it done before they leave for work.Anyways come the 23rd , apparently my vehicle was not ready, i talk to the sales manager,and after 3 hrs of waiting they couldn't get it ready because their tech guy was off for the holiday. I was done, for me they couldn't keep there end of the bargin, ruined my gift to the kids for Christmas, and 2 trips i already had planned. I can still make them up but i was hoping to enjoy a stress free break. I asked if i could just cancel the purchase since in the end they failed, sales manager was pretty good about it said fine, take it all off, and we could call it off. But the sales rep look more mad than anybody most likely because he was worried about his commission, and thats when things went wrong. Steven went up to me and starting running his mouth with a heavy tone about how this is all my and my vehicle fault i should be charged 500 or 600 for all they did, and cutting me off when i tried to speak, at the moment i was a little down because i just told my 8 year old son the bad news and even though he didn't cry i saw the disappointment and him hold back the tears, so naturally i didn't want to start a confrontation. Later when i talk to the sales manager he asked me what he could do to make things better, im not much to haggle, so i just got offered some store credit, honestly i just wanted to get out, I've spent all day in the dealership on what was supposed to be an exciting day with my kids turn out to be a disappointment to both my kids. The disrespect i got from the sales rep is still in my mind, i have always try to keep tax dollar local and go to the smaller mom and pop shop but after this, i think i should have gone to camping world after all

On a good note : The tech John, seems like a book of knowledge.Helpful,respectful and very knowledgeable. Went through extra steps to make sure my vehicle was set...