Stanford Medical Center — Local services in Palo Alto

Over the last few years that my husband has been a patient here, I've seen a decline in scheduling, and response time from staff. His Oncologists have been above and beyond fantastic. His speech pathologists have been awesome as well. Nurses in the hospital and Infusion Center have been great. With a few exceptions, the scheduling has become a nightmare, and some of the Office Staff seem to have inflated egos. Stanford saved his life many years ago, and the saga continues. However, the staff that is supposed to be the "backbone" to the hospital, are failing. I don't know if the working environment is bad, or if there is a hiring requirement that states they must be rude, lazy and inept in order to work there. Come on...

My recent experience with physician documentation at Palo Alto Medical Center (Stanford Health) was severely disappointing and unprofessional. The official letters provided by clinicians felt like they were "right from the circus."

Documentation required for certification contained severe, offensive, and baseless factual errors, which is inexcusable.

This demonstrates a profound lack of professional diligence and negligence in basic patient administration. While the clinical care may be excellent, the quality of crucial patient records and communication is completely unacceptable. I urge leadership to urgently review the standards for official patient...

Do not go here these people are unprofessional & insane! They like to take your kids away if you go in with them! They will attack you in a gang & make up things about your health & mental health for a paycheck. DO NOT TRUST THESE PEOPLE!!! THEY ruined my life over nothing now going through court to get my child back all because these money hungry sick twisted people needed a higher paycheck & more patients means more money for them so they...