Best Beach Getaways | Panama City Beach Rentals — Local services in Panama City Beach

Updated on 5/11/20 from 1 star to 3 stars:

Mike, President of BBG, contacted me today to help me with the below situation. I explained that after Friday's conversation and sitting on it over the weekend I would prefer to have a refund rather then change my reservation if that was possible. He explained his check run process very clearly and I really appreciated his help. He informed me he had called and left a voicemail recently, I did not receive this call/voicemail, but appreciated him letting me know he did try to reach out. I explained that I was polite and didn't appreciate Larry's unwillingness to forward me onto a supervisor (or even that he would have them call me back) considering none of us have ever experienced a Pandemic before and did not anticipate not being able to reach each other. I really appreciated Mike's willingness to explain whats going on within their systems and why my voicemails and emails weren't being returned. I also appreciated his willingness to help me rectify the situation! In the future we may decide to book with Mike again, right now with the uncertainty of the pandemic I don't want to be put in this situation again and are holding off.

I have been trying to reach Best Beach Getaways for a couple of months now. I completely understand they are extremely busy during this pandemic. However, I tried to reach them in March to let them know I needed to cancel or change my reservation whichever was allowed. I had purchased the carefree cancellation waiver for our trip. I was unsuccessful, I tried every day to call them through out the week and emailed multiple times. My card that my deposit was charged to was canceled, I tried to reach them multiple times again by phone and email to notify them again that I needed to change/cancel my reservation and that my card info needed to be changed. I was unsuccessful. I've tried calling multiple times since I was unsure if they were receiving my emails. I received an automated email from them notifying me that my card wouldn't go through, again, I called and responded to that email. I finally got Larry on the phone today, it began very pleasant as I explained all of the above and at this point I would just like to change my reservation to the end of the summer. I explained the above that I know my card wouldn't go through but I tried to contact them to notify them of this. Larry claimed that they tried to reach me multiple times to fix the situation. This was false as I never received a call or voicemail just the emails (of which I responded to). He stated that he tried to change my reservation for me today but due to my card not going through he couldn't. I understand that, but again I tried to reach them to update my card info. I asked to see if a supervisor could assist as we collectivey have never been through a pandemic, I'm sure they never expected to be so busy that they wouldn't be able to return everyone's call (per their voicemail answering system). He refused to let me speak to a supervisor, he refused to provide me an email for that person so that I could explain what happened. He said he had worked there a long time and his supervisor couldn't do anything different then what he could. I stated that I understood this, but still would like to talk to a supervisor. He said the supervisor wouldn't be able to do anything for me. I just feel this is unacceptable and bad business considering the current situation. I understand everyone has processes, but during this time how is it my fault that I can't get anyone to respond to my calls or emails. I can't control the fact that they were so busy they couldn't respond to my emails or many phone calls. I was a responsible customer trying to notify them along the way. I was very polite on the phone and did not need a response from Larry saying "this conversation is over". I would appreciate a call back from the owner(s) of this company or a supervisor that can assist in helping me change my...

I was very skeptical of them after reading all the horrible reviews. To be honest I was mortified because I had already booked our stay. However, I have to say that the only thing that makes any sense to me is that the only people that write these reviews are the ones who had bad experiences.

We stayed the week of Memorial Day 2019! When they say you will receive a text as to if you are able to check in early, they are not kidding. Luckily, we did and were able to check in early. As normal the condo was on the warm side. We like anyone else turned the temp down in the condo as to cool things down a bit. As the day went on, I noticed the air was not cooling the condo down and by that night it was downright HOT. The temp on the thermostat said 82 at one point. I think it was even hotter in some rooms like the bunk room. I took pics and was emailing them at 1 am. I also called at 7:30 am and left a message.

I was scared to death after reading everyone's reviews. I made sure to reach out in every way I knew how because, there was NO way this could continue.

By 7:55 am I received my first call back and the man was super nice. He told me not to worry that he would get their AC company out to the condo right away. We hung up and I received another call 3 mins later from a very nice lady that assured me they were on top of it and if I needed anything to please just call her. Then 2 mins after that call Erica called me and introduced herself. She asked me to save her number and call her for anything and that she would be my person overseeing the situation. She was extremely apologetic and very personable.

The AC guy got there very quickly and did a very thorough inspection. It ended up being the buildings chiller system for that side of the entire building. He went and spoke with the building and even came back up and told us. Then my phone rang just as he was leaving and it was Erica, calling to inform us of everything the AC guy had said, and she let us know that she also spoke with the building after he called her. At that point all we knew was that they were diligently working to fix the issue. I asked Erica if there was any way we could get a couple fans to help in the meantime. She did not hesitate and said ABSOLUTELY! Within an hour or so 3 brand new fans were delivered and set up! Thankfully by the late afternoon the air was fixed and working nicely. Erica followed up with me a few times and was super nice. She had told me that the building never made them aware of the issue until the AC man went to ask them if they were aware of the issue. I told her not to feel bad because I personally seen and spoke to at least 2 other AC companies in the elevator that day because they were there for the same issue.

I really hate reading that people had such band experiences. I thankfully had the total and complete opposite. I would recommend Best Beach Getaways to any and everyone. We had issues and they went over and above to help us feel comfortable. Not to mention the fact that even after we found out that our issues were in the hands of the building. They still went out of their way to get us fans and check in on us. Now that's customer service! We will 100%...

Leaving this review so someone else doesnt end up where we did. I wish I had taken time to read reviews before we paid so much money. This property is poorly managed and the owners take very little pride in the place. The property managers were responsive for the first couple of days. Sent in an a/c guy the day after arriving, a cleaning lady who re-swept, and a maintenance guy who fixed the MB curtains, one of the patio chairs (said he would bring a replacement for the other, never did), and tightened the hinges on the front door so you didnt have to slam it to shut it. We were told that someone would fix a couple other issues but they were never addressed and we weren't followed up with after the maintenance guy left. We appreciated the response but it was also SUPER inconvenient to have 3 different people 3 different times of the day on our 1st full day of our vacation. Really the last thing you want to do when you come to get away is deal with all that. Read below for details of all the issues we had.

Stayed in Calypso 1104E end of Sept early October. Paid $1700.00 to be super disappointed. As soon as we got there we noticed that the door was hard to open and close and the a/c was having issues and not cooling the place. After unloading into the unit we found that there were cigarette holes in furniture, nasty stained area rug in the living room, stained bar stools and table chairs, the water on the fridge wasnt working, the curtains in the master were falling off and incredibly dated, there were NO BLINDs at all in the front bedrooms where the sun rises only thin curtains, most of the doors squeaked, CHEAP motel grade linens on the beds...There is no pretty homey comforters it's all sheets and those brown tan fleecy blankets that you normally see at the top of the closets, the floors were filthy and turned my 2 year olds feet and 9 month olds hands BLACK!!, 2 patio chairs broken, trash can was broken, says sleeps 8 but we had 5 towels provided, and dated appliances.

Could be a really nice place but there is not much pride in it. Stayed in much nicer places in the off season for less money and HAD flawless experiences. This wasnt one of them and No compensation/partial refund was offered for all of our troubles. Buyer beware. You dont really get what...