PET PARENTS BEWARE of this place for grooming!!!
First groomer was fired shortly after I used them. They recently hired a new one. I took my pets in for their monthly grooming. My friend had his very small 14 year old Sheltie there at same time. I walked in to find new groomer sitting in lobby outside the small grooming room which had the curtains closed so pet parents could not see in. I asked if my friend’s Sheltie was there to go in and say hi to him. She said yes. I then opened the door and, to my horror, saw the little fellow backed up in the corner of a cage on floor trembling with two large commercial dryer blowers blowing so hard on him, he was forced back as far as he could go in the corner of cage. Groomer became irate because I opened the door. She may have been sitting outside the grooming room as it was so hot in there. I immediately told her to stop those blowers and get the little trembling dog out of cage and called his owner, my friend, to come get him. I was assured before using this place, groomers hand blow-dryer and brushed out pets. This is not true. The young man at front desk (one of the owners) appeared clueless. He said they boarded over 40 dogs over Thanksgiving. It greatly appears to me, they do not have the capacity nor staff to properly do this. We got our dogs and left. My Husband and I together gave 62 years of Military Service and have lived all over this Country and outside it. Never, anywhere we were, did any groomer not hand blow-dry and brush out our pets. Pets die of heat stroke, heart attacks, suffocation from air forced up there noses, etc. Please see horrible example below and what legislation states have passed and are passing to ban the use of commercial blowers and require groomers to be licensed. Gail Hopkins, COL (ret) USA Panama City Beach, Fl
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Dog dryer deaths prompt legislation.
By estaff -Published: September 18, 2019 Two-year-old golden retriever Colby died from heat stroke at a Virginia Petco when his owner dropped him off for grooming. The employee taking care of him left for the day, forgetting that the dog was still in a kennel dryer. Scott and Elsa Wyskocil’s 17-year-old poodle, Curly, was essentially baked to death by a dryer in a California C&C Pet Food for Less shop, his body temperature reaching 109 degrees. And six-year-old Lhasa apso Sadie died as a result of being professionally dried after a grooming session in California. She suffered internal burns, bleeding, and an elevated body temperature of 107.
All of these dogs were not dried by hand-held devices but placed into professional dryer “cages,” or “boxes,” with a heating element — heated coils, warm forced air, or both in order to speed the process.
New York has passed a law that will ban heated cage blowers and tighten groomers’ standards. Massachusetts is considering following New York’s lead, seeking greater overall accountability and professional training for grooming establishments, with employees expected to earn a license after passing an exam and employers bound to institute disciplinary actions or loss of licensure for those not in compliance. California is also undergoing legislative soul-searching. And New Jersey resident Rosemary Marchetto has been trying to get passed a nationwide law, “Bijou’s Bill,” to ban cage blower dryers and enforce stricter standards on groomers. Her efforts are spurred by the loss of her dog, Bijou, during a grooming visit.
Pet parents should request a behind-the-scenes look at the back area in a professional grooming establishment where their pet will be tended to. If they see a cage blower heater, they should seriously want to consider taking their dog elsewhere.
Another cue to find a different groomer: if the person in charge does not want you looking in the back room. That’s a major red flag. A groomer to whom you entrust your dog should not be defensive. She should be cooperative and inherently understand your desire to see where your dog is going to be when you’re not there to watch...
Read moreTwo of our dogs died within 1 week of boarding at ruff house resort.
We boarded our four dogs Juno, Dolly, Panda and Washer on June 20th 2024- June 23rd 2024. They were in good health when we dropped them off, but when we picked up our dogs on Sunday June 23rd we noticed our dog Juno limping. I asked why, and was told that they didn’t know. Then was informed they had to pick Juno up in order to get her out. We were never informed of her having drastic changes in behavior whilst being gone. Panda had feces matted on his bottom and they washed it off before handing him back to us.
When we brought the dogs home, they were all coughing.
On Friday June 28 2024 Juno died. She went limp with respiratory issues and passed. She had been to the vet and was being treated.
On Sunday June 30th 2024 Dolly died, who had also been to the vet and was being treated. Exhibiting the same symptoms as Juno.
We had used this place often, but we will definitely NEVER use them again and will absolutely NEVER recommend them. Ruff house resort has given our dogs back with kennel cough more than once. This time we lost 2 of our 4 babies. Never again. BEWARE. Myself, my wife and children are devastated. Taking them here is not worth the risk of losing them.
I expect ruff house resort to give me some answers and provide better sanitation practices. If they are incapable of providing a safe and sanitary environment for our fur children, then they...
Read moreStill in the Fight – Thank You, Rough House Resort There are people and places in this world that remind you kindness is still alive — and for me, one of those places is Rough House Resort.
As a combat veteran who’s faced more battles off the field than on it, I’ve learned that healing comes in many forms. Sometimes, it’s a quiet space. Sometimes, it’s a helping hand. And sometimes... it’s knowing your best friend — your dog — is in the hands of someone who truly cares.
To the amazing folks at Rough House Resort, and especially Carolyn, I want to say thank you from the bottom of my heart.
Thank you for welcoming Luna like family. Thank you for caring for her with so much love, for bringing her honey when she got sick, and for going above and beyond to make sure she got the vet care she needed. That kind of compassion means more than words can say — especially to someone who's been let down before.
You didn’t just give Luna a safe space — you gave me peace of mind. And for a veteran still in the fight, that peace is priceless.
Much love and respect. I’ll never forget it.
#StillInTheFight #ThankYouCarolyn #RoughHouseResort #VeteranSupport #DogLovers...
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