Peppers Chrysler Dodge Jeep Ram — Local services in Paris

My experience was horrible!!! On 3-4-17 I decided to go look at a 2016 dodge durango limited. When I got there no greeters, I walk around the carlot for about 8 minutes before a salesman approach me and asked me is somebody helping me and I replied no. I told the salesman I was here to see Russ so the salesman took me inside to his building. The salesman said to Russ you have another customer Russ never look up to see or greet me just kept working on paperwork. Russ knew I was coming. So I sat from 3:40 to 5:00 p.m. I watch salesman come in and out of the building and finance man smoking.Some spoke some didn't. So I sat patiently and waited. I watch Russ help 4 other customers and walking back and forth to and from the finances office and outside. So I sat and watch people walking by me and nobody never asked me anything.So at 4:40 Russ gets up and go's to the back and said that girl never came in to look at the truck so I'm going move it back while I'm still sitting in the front. So when Russ came back in and went into the finance office and the finance man said who is that sitting in the front Russ said I don't know. So at 5:00 p.m. the finances man came out of his office and said can I help you and I said I been sitting here waiting on Russ for awhile. I told them I had to go. The finances man apologize said wait one second.Russ came out I didn't know you were her. So Russ apologize and said tell you what drives the truck home. Rushing with my informing and trying to get me out because it's after 5. So I left in the truck not knowing everything about the features. After looking around before I got out of the town the gas hand was on E. I returned the truck on Monday. So on Monday finance man apologize again for Saturday. It wasn't enough. With everything that had happened you would think a sales manager would approach me or reach out to me but No. I was told they would take a thousand dollars off the price. I thought about it over night. Tuesday I told them the price I wanted it for which was the book value price. Sales manager said no considering everything they had done I thought that would be a reasonable price. Russ call me and the lowest we can take is this which was a thousand different from my price. Russ apologize and tried to fix it but it...

Shane was the best salesman I’ve ever dealt with. I’ve been car shopping for probably close to a year a no one has offered me a fair price for my trade or they have not offered me a fair price for the car I’m buying. Shane came in with both an excellent price for my 4 runner and the car I was buying. I was driving 4 hours so I was worried they may try to pull a fast one when I got there nope. Shane treated me with the upmost respect, kept the price the same and actually lowered it because I owed less on my car than I thought. He knew I was working that day so he set me up in the lounge and he personally did all the financing himself and got me out of there in like an hour which is insanely fast.

I will happily make that drive again to...

Shane and Joseph at Peppers CDJR made my car purchasing process a lot easier than any other dealers I have ever dealt with.

They are both friendly and down to earth. Due to the fact I was purchasing a used vehicle, Shane did what he could by sending me plenty of pictures and videos, including the undercarriage. This reduced my worries and concerns prior to my 3 hour plus trip to the Peppers. When I was signing papers with Joseph, he made the whole process hassle free. We almost ran into a hiccup about sales tax from different state, but Joseph was quick to create a solution that made sure things worked out before the closure. If you are tired of other dealers playing games with you or not willing to negotiate at all. See these...