Parma Furniture Co. — Local services in Parma

They have ruined our first time buying experience from them. If you have a newborn or are about due with your first child and they tell you they can ship your furniture or appliances you need in soon (3 weeks or less), go somewhere else. 2 months wait time now for a recliner chair for my wife to feed our newborn in since our recliner broke. We paid a small fortune for it and it doesn't make sense to pay another hefty price somewhere else and be stuck with two new chairs.

1 star rating for for giving us the runaround on a chair we ordered and paid for first week of November. Called yesterday to verify if our chair came in. Parma furniture promised delivery in 3 weeks before Thanksgiving. Now they say at least another month. Pretty sure they didn't order it, just took our money. We could have went anywhere else in the valley if we knew at least a 2 MONTH wait time. This is for a chair they claimed was one of their very most popular recliners. They said they had an order coming in BEFORE Thanksgiving with the basic grey color we chose. Really disappointed in them not even offering an apology or a discount for a future purchase. 2 months wait is ridiculous for a recliner to begin with. Hopefully when we call in another 3 weeks they will have tracking on our PAID FOR chair. I have the receipt. We brought in our newborn to pick out a comfy chair for my wife for feedings but looks like we don't even get to use it, just look at the receipt and...

We have (and my parents) have shopped Parma furniture all my life (50 years) Parma furniture has always consistently worked hard to find what I want for my home. I found a beautiful tijuana terracotta recliner. They only had 1 but I needed two. Parma furn. was honest with me letting me know it would be at least two months for the other chair to come in. I did look elsewhere (rc willey) and finding the same two chairs , would be shipped in with in two weeks , they insisted to buy now. (I was pressured) Due to the chairs not being on the floor I thought about it waiting till Monday.

I called to follow up and a different sales rep said it would be 3 months till they got in. So going back to Parma furniture and looking into buying just one chair, it was sold! Out of all this, I want to thank Ashley and Bo for excellent customer service! They are Honest! Prices , customer service and excellent one on one assistance. And no pressure! Even though I didn't get the chair that I fell in love with I'm so happy they sold it to somebody who could enjoy it! And I'm so thankful I didn't drop $1,600+ to RC because I would not have received those chairs for another 3 months. Thank you Parma furniture It's a true statement, " It's like having a friend at...

Parma Furniture is definitely worth the drive for great customer service, quality and prices!! Make sure you ask for Matt D. to assist you with your furniture needs, he's super friendly and went the extra mile to help my 97 year old grandma and I.

My grandmother was looking for a couple of swivel rocker chairs for her home, which we discovered are very hard to find. I called Parma Furniture to inquire if there were any in stock before we made the trip over from Nampa and got ahold of Matt. He was kind enough to offer to text me pictures of a chair that matched the description of what we were searching for and all of the pertinent info (price, colors, etc.) on it so that we wouldn’t have to waste a trip if it wasn’t what we had in mind. As it was exactly what we were searching for, we headed that way. He directed us where to park so that my grandma could get in and out of the store easily and then actually offered to bring the chair outside and sat it on the sidewalk by my car so that she could sit in it and try it out without having to navigate the stairs and the store. He definitely made the shopping experience outstanding for us. Matt is...