I took my son to this range so he could practice shooting, something he really enjoys. Right from the start, there was this guy who was not only rude but also on some bizarre power trip. First, he interrogates my son, demanding to know if he even knows how to load and unload a magazine. My son told him yes, and instead of moving on, the guy gets all flustered and storms off like it was some big offense.
Then, when I asked for earplugs and glasses, this kind, older gentleman and a younger lady were actually polite and helpful—total opposite of the other guy. My son was asked if he wanted glasses, and he politely said no. I stepped in to tell him he’d need them, but before I could finish, this rude guy shows up out of nowhere, yelling like we’d committed a crime. “You’ll do what we tell you! You don’t have a choice about glasses, and if you break any rules, you’ll be asked to leave!” The nerve! They asked my son if he wanted glasses as if it was optional, and I was literally just trying to clarify.
Instead of going off, I kept my cool—I didn’t need to be labeled an “angry Black woman” just for standing up to this nonsense. I simply told him that I didn’t appreciate his tone or his rudeness and decided to leave and take my money elsewhere. Not a single apology or word in response. Maybe it’s the election or whatever, but let me tell you: if you’re a person of color, avoid this place. They made it pretty clear we’re not welcome. Based on the other responses from this place I’m sure my review will be followed up with a sarcastic response… it is what it is. Treat people kind todays experience was very unnecessary
In response:
First off, let’s get this straight: no rules were broken. We hadn’t even checked out with the bullets, guns, or targets. But you decided to talk down to my son like he was nothing before there was even a chance for anything to be “corrected.” And because I didn’t appreciate how you SPOKE to us, we left—because I’m not spending a dime at a place where we’re treated like trash. Don’t worry, we won’t be coming back.
2nd response
Say whatever you want, however you want to say it, and assume whatever you like. The reality is, you don’t know a thing about us or the training we’ve had. When I asked about training the first time, it wasn’t for me—I’ve already been trained. Your aggressive tone? Completely unprofessional and uncalled for. And now you’re claiming I argued with you? That’s absurd. I left instead of arguing because I wasn’t about to engage with someone so rude and ignorant. If you can’t handle honest feedback, then maybe focus on not YELLING at your customers and treating them with disrespect. Not everyone will tolerate being spoken to like that—I held back only because my son was with me. Take a hard look at how you handle yourself and communicate with customers, both verbally and nonverbally. I’m sharing my experience to let others who look like me know what they might face here. But you wouldn’t understand that because the moment we came in you was on us. Again try being kind and tighten up your attitude is horrible and you need to have someone else running your small business.
3rd and final response
Here’s a refined version of your message:
It’s disappointing to be in this position. My “kid” is 18 years old, so they’re not a child, and there was no interruption during the conversation. Despite the attempts to present this in a polished way, it feels like half of what was claimed to be “offered” wasn’t genuine. I understand the need to make things look good, but I can’t understand why there’s no accountability for how this was handled.
The yelling and condescending tone are what upset me most. Additionally, I’m offended by the implication that I don’t understand the gun range isn’t a playground—I’m fully aware of that. Respectfully, I think there are serious issues here. That said, I wish you all the best in your business, and I hope you’ll consider training on how to communicate with customers. Have a wonderful day...
  Â
Read more
Learn more insights from Wanderboat AI.
