Family Dollar — Local services in Pekin

(STORE#:58046)Went in to return a bra set that had defects after waiting in line for a long time because they only have one cashier TJ and a "manager" and the cashier (who wasn't wearing a mask) didn't know how to add $ to a pre paid cc and called the "manager" over who was dressed in street clothes with no name tag, and also no mask in which the manager replied "you know how do this and you don't need a manager and to not do that in front of a district manager" as well as telling everyone in line not to say anything. I finally get up there and she has to once again call the manager which was fine until they couldn't properly process a return to a credit card and gave me cash back instead which was not what I wanted and even asked for it to be refunded to my cc in which the "manager" said she just didn't know why it was coming up a different price and didn't even try to fix it to refund me properly!!! Seemed more like a hangout than a work place and it's disheveled looking along with not taking proper COVID precautions!! This place really went down hill and I won't be back if I could give it zero...

My wife went and bought stuff and gave the cashier names Abigal 10 dollars too much and the lady put it under the register and was gonna take it! My wife said that that was her 10 and thought she stated a higher amount then she did that’s why she gave her 30 something instead of 20 somethinf The lady said well u shouldn’t have done that and gave it back to her reluctantly. When I called to talk to a manger she stated she was a manager and wouldn’t give me another number to call when I asked for corporate she said to look it up myself and hung up. I called back and she said her manager won’t do anything go ahead and try. I again asked for the number to contact them or be directed to them and she hung up on me again! Terrible service!...

I was just in the Family Dollar on Derby St. PEKIN, ILLINOIS. All i can say is WOW what a difference..I cannot believe how different the store looks! I got Valentine's Day cards when I was in there, got home and there was a shortage of the cards. I called the manager there Keisha Welker and she said she would call me back. Within 15 minutes Keyshia called me back, and shortly after that she showed up at my place of employment with the suckers and the cards. Talk about outstanding...