Giant Eagle Supermarket — Local services in Penn Township

We have been shopping here for 20 years. No more! Our daughter in law worked here for years and checked us out every time. Our daughter now works there and has been checking us out. One of the supervisors, Carlene, decided that we are no longer to use our daughters check out lane no matter how long the lines are elsewhere. Today when I was in I confronted her about it from a different lane. She took my daughter my daughter of her register and took her in the back for a talk with the store manager! When I asked to speak to the manager the supervisor insisted on being there. She yelled at me, and continously put her finger in my face. She told me daughter is a liar. The manger stood there and allowed to yell at and belittle a customer. This supervisor has been giving my daughter a hard time since she started. For a little background...my daughter is very good at her job. They had her training new cashiers after 2 weeks there. They dont let you train till you are there 6 months. She doesn't skip work, she doesn't complain, she is a hard worker. She is working her way through college. This woman has no reason to treat her or us this way. The manager even admitted that there is no written rule against checking out your family. The other cashiers in the store today told us that they check out their family members all the time. This was a calculated attack on my daughter. There are plenty of other...

I guess I have to continue to give this store my business out of lack of other options basically. It surely isn’t for the customer service or convenience on a consumers end. I had a question about 1 of 3 packs of meat that were all packed on the same day, within minutes of each other, based on what the label had said. Two of the three packages were marked for sale, the third package was not hard, even though it was packaged at the same time. Upon checking out, the cashier stated to me “if it is not mark, then it must not be on sale”. I then stated to her, that the other packages were marked and were within the same date and time, but she repeated exactly the same line to me. After a bagger took the package from the cashier and went over to customer service, it seemed like none of the young adults could make a decision on if the package of meat should be on sale or not, and of course that department was on break. So I left without my extra package of meat - only to call in a little later to find out that I should have received the discount.

And I am not sure that I deserved an attitude or to be hung up on when calling the store 35 min to close on a holiday. I was simply calling to ask do we were aware…but being in retail and the service industry in the past , I try not to stop in businesses within closing hours. I might just think twice about stopping or calling here though the next time I...

I just went in there to grab a couple things before taking my son to a movie. I grabbed a bottle of Zico Coconut water due to the fact it had a save $.75 off coupon hanging on the neck of the bottle. When I was cashing out the coupon would not scan do too it was expired in April this is June. I didn’t make a big deal about it the cashier actually called the supervisor over without asking me and said hey can you take this song it was on the botto I didn’t make a big deal about it the cashier actually called the supervisor over without asking me and said hey can you take this off the coupon was on the bottle? She replied no it is a couple weeks old and I said well you better go check yourself because they all have the same coupon it’s not my responsibility to check your inventory and coupons. Such a stupid thing to upset a customer over right? On top of that I forgot to give Advantage card which would have save me another four dollars or so due to the rebuttal over a $.75 coupon. Seriously I get hundreds of dollars to this grocery store quickly and they will take a $.75 coupon that’s on their own merchandise? I just want shop. So I hope and $.75 worth it lol

Again I understand a coupon stand it but it’s expired but for Pete’s sake’s just manually take it off when you’re wrong you’re wrong it’s the principle...