Emerald Computers — Local services in Peoria

So I purchased an asus laptop here about a month and a half ago. I’m not very knowledgeable about what prices should be, or even what’s the latest hardware/software. That being said, I thought, even if it’s somewhat overpriced these guys should stand behind their products. 90 day warranty. A few of my keys stopped working so I took it in for repair. Should be covered. The keys where NOT sticky, nothing was ever spilled on the laptop. After telling me it would take ONE day to see what was wrong, I called, after THREE DAYS and was told they hadn’t got to it yet. Dawson, was due in until Saturday. Jason initially said he would be in Thursday to get to it. I dropped it off Wednesday. Jason also stated the he could get a replacement if needed replaced from Massachusetts, not China. Today Jason calls me, telling me someone spilled sticky stuff and that’s why the keys where out. He says they can fix it for about 100-120 dollars. Or just give me a keyboard to use though usb. I told him I’d call him back. I called back and said I wanted to replace keys. Jason then started in about how it would take 6 weeks to get replacement from China. I asked about the one in Massachusetts, he tells me that keboerd was in Korean, and wouldn’t work. I said ok I’ll just have you do it any way. He then started in about how it would not be the same, ever. There are almost 100 parts to replace, clips that would break off and not fixable. I could replace the keyboard and the bezel, for a much better result, and much higher price. You get the picture! Not that it matters, but I will never purchase anything from here again. They are lazy, and don’t want to do anything more than necessary to assist me, a customer. Giving a lot of excuses on why they “can’t” or how inconvenient it will be to do what it takes to fix an issue. Very bad customer service. Did I mention somewhat condescending, and unwilling to be helpful. Jason needs to realize that as a business, you are suppose to help, the customer, treat them right. Not make false statements, then backtrack, and not want to provide the service. To bad. I just went to pick up my laptop, and Jason said he orderred the keyboard and would be here Monday?! I thought China was at least 6 weeks out. What the world?! I just talked to him and said I would just pick it up and not fix the sticky keys. Just use an external keyboard. Don’t you think the guy would have called me to tell me he found one for monday. Why would you not call the customer and let them know you found one sooner! He just said 6 weeks. Wow. Rude, condescending, Did I mention if you call any number for that shop, you get some old guy, that will literally tell you he doesn’t know anything, you will have...

Hey everyone, Thought I would share my experience because I was reading reviews and I think a lot of people misunderstand this place.

I was building a computer for someone's birthday and when I ordered some parts online from Amazon, I realized they were incompatible. I texted the store for some help because I was in a pinch and I really needed some parts to finish this build as a gift the next day. Jason (the store owner) texted me right back. He gave me many option for exchanging the parts I had, or just outright buying parts that were compatible and gave me options to save as much money as possible.

Just to be clear, this man texted me back at 11pm right after I had texted him at 10:50. He offered to meet me at the store after hours and do all this exchanging for me.

I arrived at the store at almost 12am and he was there just when he said he would be; he welcomed me into the store.

I was able to get parts that I needed and he had so much on hand it was honestly superior to any other store that I could find around here.

I think a lot of people misunderstand the store. If there is a part there that you can find cheaper on Amazon, understand that Amazon, or the dealer on Amazon is most likely doing a sale. The owner has parts on hand that you can take right home and offers cheap installation that is also a superior service in my opinion. Understand that there is sometimes a small upcharge because this is infact a family owned business and everyone needs to make money!!! Being able to take parts home the same day you buy them is a convenience and you should be willing to pay for this service.

That being said, the price of everything was extremely reasonable. I actually got a Ryzen 3600 for almost 100 dollars cheaper than what I was able to find on Newegg and I was extremely satisfied.

I also saw some reviews stating that the shop was cluttered and messy. While it's true that the shop is messy, it's truly organized chaos. He has so many parts on hand, and so many prebuilds available at good prices to take home the next day, it fills a lot of the shelves and gives you a lot of examples to look at when buying parts.

Overall, a great experience that is most likely not matched by any other in the Peoria Arizona area. If you need advice, have questions, or anything else; Jason is happy to help. If you want retail prices, go to Best Buy. But if you want a selection that is yet again (matched by none) look no further than...

I looked all over for PC repair places since my PC is a $2000 custom-built gaming pc, and I couldn't find anyone who seemed reliable, trustworthy, and not grossly expensive. That is, until I found Emerald Computers. From the moment I walked in, I knew this was the right place. Emerald was filled with custom-built PCs, older PCs brought back to life, and PC component boxes lined the walls. Not to mention the huge testing bench in the back. The guy who helped me out, Dawson, was about the same age as me, and he was amazing. He said they charge $35 for testing the PC on their bench, and if it would cost more, the $35 bench fee was waived. Apparently, my RAM was dead, and I needed new ones. They said my computer would be ready the NEXT DAY and that they wanted to do some stress tests to make sure they knew 100% what was wrong. When I went to pick up my PC, Dawson told me which RAM he'd recommend (since he used the same RAM in his PC at home) and told me they didn't have any so I'd have to buy it online or wherever is cheapest. That spoke to me since most places would push you to buy something from them that's marked up or sell you something you don't need. He charged me only $35, and I left feeling confident I went to the right place. Dawson also told me how to put the new RAM in and said if I couldn't do it (which he was confident I could), I could come back for FREE, and he'd do it for me. I have never found a business so transparent and fair. I recommend EVERYONE give them a try if they have ANY issues with their PC, gaming or not. I will always go to them for help. THANK YOU DAWSON AND EMERALD...