Spectrum Store — Local services in Plymouth

LIE #1 - $1,000 Loss: Spectrum salesman promised $500 per line for my 2 kids' phones when transferring from Xfinity. I explained I could only transfer the kids' lines 4 months later due to Xfinity's policy. He assured me this was fine. When I tried to claim the $1,000 ($500 x 2), Spectrum said it was invalid because I didn't purchase within 30 days. They admitted the salesman "probably told me that to get me to switch on the spot rather than waiting to make his quota." LIE #2 - $300 Loss: Called to enable international calling. Agent said she'd add it to my plan. Instead, she secretly switched ALL lines to a $10 extra plan. Returned from vacation to a $400 bill with $300 in international charges. They apologized but refused to adjust the cost. Total damage: $1,300 from deliberate deception by Spectrum employees. Spectrum admitted their salesman lied to meet quota, yet won't honor the deal or compensate me for their fraud. This is completely unacceptable business practice. Note: This is about...

If I could give the Plymouth Spectrum Store a score less than 1 star I would. We needed to return a modem and all the instructions (including those given to us on the telephone from a Spectrum Customer Service Rep) said we could go to ANY Spectrum Store to do this. I looked up Plymouth Location store hours which were posted and updated. My husband drove all the way to Plymouth only to see a sign posted on the door that our area (along with a host of other towns) were no longer able to do business at this location. He went inside to to explain that ANY store was supposed to accept returns (even showing the staff member the letter and instructions he took with him) but was told he had to go to a different location. In northern NH those locations are few and far between. NOTHING was mentioned on the web about this. Even the Customer Service Rep I spoke to on the phone didn't know anything about this location moving, closing temporarily or not...

I had been struggling to get my father's cable/internet/phone package sorted out for weeks. He has been bounced around several different departments who all had different things to say about what needed doing, what needed to be paid, etc. My father's memory isn't what it used to be, so it is often difficult enough as it is to piece together the coherent timeline of when things happened. Mike, a rep at the local Plymouth office, was able to sort things out in a matter of minutes. He gave me a cohesive timeline of when things happened, what had been paid when, and what needed to happen next. Mike speaks in plain terms and is easy to understand. He offered a great customer service experience. If I ever have any further questions, concerns, or problems in the future, I intend to ask for him if he is available. He really stepped up and restored some of my faith in this service...