Fusion Furniture Inc. — Local services in Pontotoc

We will never buy from Bob Mills Furniture again and will never watch Channel 6 local Tulsa news. We bought a couch in May 2020 which is made by Fusion. We visited the store at least three times and sat on the couch and loved it. Shelbi was a great salesperson. We bought the couch and had it delivered the next week. Within a few days, we noticed the couch had a squeak, but worse, the cushions moved all the time. I have never had a couch where the cushions moved at all. After you sat down and got up, you have to push them back in. After you lied down, you had to do the same. We had guests over and it was embarrassing. We called Shelbi at the store and she had someone else talk to us. They offered to send a tech out to fix the squeak but we wanted the cushions not to move more than anything. The tech says we were past the return policy. After several conversation of back and forth, we were told to go buy some velcro and add to the back of the couch and to the back of the cushions. I was shocked. I called West Elm and Mathis Brothers among others, and they had never heard of such a solution. Bob Mills wouldn't do anything else to solve this matter, so we bought the velcro and now we have a "Velcroed" couch. How sad and disgusting this is and what a poor vision of helping the customer. I urge people to be careful. The tech even told us they had several employees go sit on the couch in the showroom and it didn't happen. It never happened when were there either. The technician said these cushions could do this since they're reversible. If I would've known that, I would've never bought the couch. I'm 56 years old and have owned many sofas and have never had such an issue. How very sad and now we're stuck with it. I wonder if Bob Mills would just come pick up this horrible couch and get it out of our sight and we'll buy another one at Mathis Brothers or West Elm? It really is ridiculous. I feel sorry for Bob Mills employees who don't tell their customers up front because this tech knew this was an issue. Fusion, I hope you can reasonably...

I purchased this furniture an only had it for 18 months an it has already broken down. The frame is basically in half. If you sit on it it's as if you are going to hit the floor. Noon in my home is over 220lb an its not something we sit on every day as it's 1 of our living room. I purchased this through a HORRIBLE company called Schewells furniture thry are a just a money hungry company that does not stand by there mission. I have been emailing Anita at Fusion an she has now thrown the ball back in the hands of someone else. NEVER WILL I PURCHASE from Fusion company nor Schewlls...but hey they could care less. I'm sure they will respond with a generic messege to go back to store. I'm not willing to pay a repair fee an then they say they have no clue if that's the issue but keep charging me by the hour for a sofa that literally worth $100 if that. Customers...

Terrible quality furniture. Terrible customer service. As soon as they have sold you a couch, that’s it, they don’t care! Even if the manufacturing and the quality is completely sub par upon delivery. My couch arms squeak and pop, there were little cuts and tears all around the materials used. Just avoid...